Justin Gemoll – Justin’s assessment score is ENFP. The relationship theory would apply to Justin because he provides inspiration, helps others and wants everyone to reach their full potential/ My leadership plan for Justin is for him to participate in strategy development and implementation. Mai Yang – Mai’s assessment score is ISTJ. The leadership theory that would best apply to Mai is the relationship theory because she is focused on the performance of group members, and she has high ethical and moral standards. My leadership plan for Mai is that she assists in the market research, development, and implementation of strategy Leroy Washington – My personality assessment score is ISTP.
Being reliable, consistent and accountable for the organization your working for, creating long term visions for company growth. I act as a good role model for the team that I supervise by treating them all equal individuals and by communicating to know them a bit better and them getting to know me. I can understand their strengths and weaknesses, this allows me to set challenges, goals or time out for training to develop better skills to be more competent workers. EG; I had some bad feed back from a client about her eyebrow wax. She was not happy as they were two different shapes.
This type of communication within B&M is probably the most important as it is the most common type of communication used and is vital in making sure that important business deals can be made and so customers and clients feel secure and can create an understanding with the company. With verbal communication one of the types of information that is given through this method is customer advice. Customer advice is used in verbal communication as it is the most effective, and the easiest way to give a message to a person in the company. Things like showing a customer a product or explaining to them the features of a product are used in this, the purpose of verbal communication within B&M are to convey information on the simplest and most efficient format when required and when it is best suited. And the purpose of helping customers get information on the products is to make sure they have the best understanding of what they are purchasing and that it is good for the companies reputation of creating an honest and helpful image that customers can rely upon when purchasing from.
When communicating with support staff I make sure that I remain part of the team and that each member of staff sees me on a regular basis and that they know how to contact me at all times, whether I am in the office or out in the field. All staff members can communicate between each other via mobile telephones, the office and communication sheets left in each service users folders. I find good communication between all staff members is essential so that everybody has the information they require to complete the tasks and to give the best service available. I communicate with support staff about their training needs, supervisions and appraisals, all support staff receive a monthly reflective account so that they can express any problems they have and so I can deal with any issues effectively. When communicating with service users, families and outside agency’s I use a wide range of communication methods including total communication aids to collate as much information as possible so that I can prepare the best care package for the individual and so the support team have all the information they need.
Coaching or mentoring new employees is also a great way to train employees and it has the added bonus of a more personal touch that can be very effective. Managers should always monitor the training process to make sure that the benefits of the training program are maximized. The training process consists of three phases: (1) needs assessment, (2) development and conduct of training, and (3) evaluation. (Gomez-Mejia, et al., 2010 p. 250) The needs assessment phase identifies the needs and the problems that need to be addressed in the training program. The development and conduct phase is specifically designed by the needs of the company.
Management Interview Paper HCS 413 Angie Wellman May 23, 2011 Successful organizations have already implemented methods when it is concerning internal and external services. The correlations between these two services are accomplished when each services knows what to be expected from them at the very beginning. To be accomplished and profitable in this coordination, both internal and external services need to understand the importance of communication. Communication between the employees of each service and their organization along with each other. Having good coordination of services all parties involved must have a good working relationship, have the same goals, knowledge, and working respect for
The quality of services that is an employee gives to a customer is the reason why customers return to the company. “In service firms, where the interface with the customers is broad and intense, all contact personnel must be well attuned to the mission, goals, strategies, and systems of the company. Otherwise they cannot represent their firm well and successfully handle all those crucial contacts, known
The challenges place an ability of performance, increasing skill-levels that produce customer valued work. Employee encouragement takes a creative and “individual approach to challenges, with a strong emphasis placed on performance and skill—and equal, merit-based opportunities across the board” according to "Lg, Life'S Good" (2013, p. 9). This increases the value of the organization and how the organization maintains its longevity with shareholders, within the market, and a society catered to through
Still, Hampton resolved to consider the letter carefully, since Genesco was an important customer whose request had to be taken seriously LMCMC management considered the concept of partnership with customers to be very important. LMCMC customers often had long-standing relationships with the company, having worked together out of mutual respect, loyalty, and good business practice. Genesco was such a customer, dating to the very first days
Pleasing the personnel is one of the principal goals of any business to survive and develop in this huge competitive trade. This indeed is a vast trial that is to be reached by the business. For the personnel to be pleased it