Managing Communications Information and Knowledge Essay

3265 Words14 Pages
Table of Contents Contents | Page Number | 1.0 introduction | 2 | 2.0 findings | 3 | 2.1 Decision making process | 4 | 2.2 Sources of internal and external information needed to ensure effective decision making | 5 | 2.3 Collection, storage and dissemination of information and knowledge | 7 | 3.0 Improve systems relating to information and Knowledge | 9 | 3.1 Existing approaches to the collection, formatting, storage and dissemination of information and knowledge | 9 | 3.2 Appropriate changes to improve the collection, formatting, storage and dissemination of information and knowledge | 10 | 3.3 Implement a strategy to improve access to systems of information and knowledge | 12 | 4.0 Conclusion | 13 | Referencing | 14 | Self evaluation | 15 | Managing Communications, Knowledge and Information 1.0 Introduction As an HR manager in my chosen organisation, which is a local GP surgery based in Chelsea I will write a report on information and knowledge management in the organization so that this can inform the strategy planning so that competitive advantage should be gained. I will have to assess the following areas of management; the decision making process at differ levels, sources of internal and external information, the collection, storage and dissemination of information and knowledge and also I will have to design and make recommendations on systems for improving information knowledge management information and its accessibility in the organisation. 2.0 Findings My chosen organisation is Redcliffe Surgery; the Practice was established in the early 1920s, with premises in Finborough Road and Redcliffe Gardens. Dr Suzanne Farrar joined the practice in 1992 and was shortly followed by Dr Fiona Butler in 1995 and Dr Tim Rees in 1997, which relocated with his patients from the nearby World's End Health Centre. In July 1997
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