Managing Business Cultures in the New Global Europe Third Edition Essay

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Mind Your Manners This Page Intentionally Left Blank Mind Your Manners Managing Business Cultures in the New Global Europe Third edition John Mole N I C H O L A S B R E A L E Y P L U B L I S H I N G O N D O N YA R M O U T H , M A I N E This new edition first published in Great Britain by Nicholas Brealey Publishing in 2003 3–5 Spafield Street Clerkenwell, London EC1R 4QB, UK Tel: +44 (0)20 7239 0360 Fax: +44 (0)20 7239 0370 First published in paperback in 1992 © John Mole 2003 The right of John Mole to be identified as the author of this work has been asserted in accordance with the Copyright, Designs and Patents Act 1988. ISBN 1-85788-314-4 British Library Cataloguing in Publication Data A catalogue record for this book is available from the British Library. Library of Congress Cataloging-in-Publication Data Mole, John. 1945Mind your manners : managing business cultures in Europe / John Mole.-- 3rd ed. p. cm. ISBN 1-85788-314-4 (alk. paper) 1. Industrial management--Europe. 2. Business etiquette--Europe. 3. Corporate culture--Europe. I. Title. HD70.E8 M653 2003 395.5’2’094--dc21 2002038396 All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording and/or otherwise without the prior written permission of the publishers. This book may not be lent, resold, hired out or otherwise disposed of by way of trade in any form, binding or cover other than that in which it is published, without the prior consent of the publishers. Printed in Finland by WS Bookwell. PO Box 700 Yarmouth Maine 04096, USA Tel: (888) BREALEY Fax: (207) 846 5181 Contents Introduction Managing diversity and change About this book Euroquiz The Mole Map Survey PART ONE: ORGANIZATIONAL CULTURES IN

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