The quality of services that is an employee gives to a customer is the reason why customers return to the company. “In service firms, where the interface with the customers is broad and intense, all contact personnel must be well attuned to the mission, goals, strategies, and systems of the company. Otherwise they cannot represent their firm well and successfully handle all those crucial contacts, known
Some of the other responsibilities were ringing customers up in a timely manner and guaranteeing a high level of customer service. The time I was employed at the Krystal Co. I did every job that had anything to do with the store being the best it could be. I was a cashier back and forth, and my job in the kitchen involved cleaning, training new hires, the training of assistant managers, boiling out fryers, and I was in a supervisor’s position while performing my job duties and to see that others were meeting Krystal Co. standards. Working for the Krystal Co. gave me a great deal of
Merchandise supervisors, the people that are responsible for keeping the store in stock, keeping their bins in receiving neat and organized, setting the modulars and completing the price changes need weekly training classes on the processes of running the business. Wal-Mart has been spending a large of money implementing these process and each process depends on the other so it is critical that they understand what they are doing and why they are so important to the business and to the customers. New innovations have been implemented into the processes that need to be mastered and understood. Wal-Mart would reap a huge benefit from formal training classes when an associate is promoted to a merchandise supervisor in increased sales due to better flow of merchandise and better customer service for the
Organizing is essential to any company once a plan has been put in place. This function of management consists of a variety of roles employees play on the job, and ensures that employees are providing the needed services for that job. For example, my employer requires that all employees be available to work morning, evening, and night shifts. This is because of the variety of events, and times needed for the set-up or tear down of any event. Employees must be flexible, and available to work as needed.
Therefore, a big part of business is accepting all people who are willing to pay for our services. . Customer demands are very important in every business, so the ACC treat their members with top notch care and their guest as well. ACC provides something for every member such as childcare programs, golf players, tennis players, and other recreational opportunities. Customer demands are what make the ACC a functioning business because without the members we would be nonexistent.
They value the input they are able to give to the company, the advancement opportunities, and the availabilities of their management. This opportunity stems from a practice within Tanglewood that exemplifies that all employees are members of the core work force. The core workforce is viewed as essential for the organizational values and culture that Tanglewood seeks to develop and maintain. I also focused on the company’s emphasis of “straight talk”. The company believes that involving employees in on the import ants such as; their share price, overall profitability, along with other details about the company’s activities, this causes them to think like
Job Redesign and Workplace Rewards Assessment Claudia Cline PSY/320 December 15, 2014 Mrs. Maria Spencer Job Redesign and Workplace Rewards Assessment Managerial philosophy has a very sturdy influence on the personnel. It is the typical environment in which the personnel have to modify themselves. Everybody as well as men and women are involved in some way of labor these days. In to keeping in mind the employees, it is crucial for any business to produce such an environment in which the personnel feel pleased. Pleasing the personnel is one of the principal goals of any business to survive and develop in this huge competitive trade.
They include things like the buildings, facilities, plant and machinery. Management of physical resources involved planning maintenance and refurbishment, and includes organising insurance and security to keep those resources safe Physical resources are needed by every business in order to carry out its activities. In Tesco the manager has to make sure that the physical resources are maintained to a good level, which means refurbishing and organising insurance and security to keep those resources safe. Building and facilities: Any businesses will need to have premises from where it can operate. They are an important role in the image of a business and can make customers want to work even more with the business.
D1: Evaluate how managing resources and controlling budget costs can improve the performance of a business For this assignment I will explain how the management of business resources and controlling budget costs can improve Sainsbury's. The management and budget control is crucial to Sainsbury's as a business because it enables the company to effectively carry out its activities in a day to day basis. The management of the resources needs to be available for employees and there must also enough resources available for the employees so therefore they are able to provide good service to the customers. In Sainsbury's there is enough staff working, this means the tasks cannot be completed without the vitals resources. Moreover if a customer were to question a staff member about a particular product and the employee finds it impossible to answer due to lack of resources this will increase the amount of complaints that is sent to the business therefore damaging Sainsbury's reputation.
It helps to coordinate the employees, streamline and centralize activities so that the organization is stable and is helpful for companies which are facing a crisis/problem. As seen in the case of home depot, it helped to create centralized chain of command and uniform, standardized operating procedures to get the job done quickly and efficiently. The sophisticated organization wide IT system provided store-by-store performance comparisons and helped the top management to get real time information on the performance of the stores. Q2.