When the managers have completed the training programs, they in turn would go to their stores and train their staff. When reviewing the “Customer Service Scoreboard” (2012), it shows that Barnes & Noble is ranked 401 out of the 538 companies reviewed. This score rates Barnes & Noble customer service and customer support as “Terrible”. Most of the negative comments were on the shipments from BN.com services. We absolutely must improve our service and support.
Unity of Command, where the worker receives orders from his boss. Stability and Tenure of Personnel, where every worker was given formal training which resulted in the “Initiative” of employee profit sharing. 2. What would Mary Parker Follett probably say about Chris Martin’s management style? Explain.
Recruitment and Retention Case Study In order to keep up with company growth and meet staffing needs to effectively run the business, Doiturself Home Improvement Supply Store needs to see how the current compensation and benefits package is impacting our recruiting and retention. Currently the compensation and benefits package include base salary, 401k with a 5-year vesting cycle, two weeks vacation and insurance. The initial step I would take, is talk to the compensation team and determine what the going rate is for specific jobs are. This would be determined through salary surveys and doing some research of our competitors. I would then speak with HR Generalist and determine what kind of feedback they have received from others that have left the company as well as employees within the company.
Joanna Cohen has been asked to estimate Nike’s cost of capital for her boss, Kimi Ford. Ford is a portfolio manager at a mutual-fund management firm and is struggling to determine if she should purchase Nike shares for the successful fund she manages. On week prior, Nike held an analysts meeting to communicate a strategy for revitalizing the company and increase market share. At this meeting, management revealed plans to address both top-line growth and operating performance. To increase revenue, Nike will develop more athletic-shoe products geared towards the midpriced segment, a segment Nike has overlooked in recent years.
Victoria Chemicals plc (A): The Merseyside Project March 12, 2012. FIN 560 A: Advanced Financial Management Jamila Bratton-Nwamkpa Catherine Nababinge Fatima Sammari Introduction: Victoria chemicals plc, is evaluating the Merseyside project that the plant manager Morris wants to propose to senior management. Morris Greystock, the controller of the Merseyside plant had noticed a decline in stock price from 250 pence per share in 2006 to 180 pense per share in 2007 and he knew that something had to be done. The project is mainly about renovating and rationalizing the production line in order to make up for deferred maintenance and to exploit opportunities that can make productivity more efficient. This case study will look at Victoria Chemicals operating environment as well as indentify major problems associated with the proposed project, recommend alternatives, and do a financial analysis for the alternatives.
Along with each step being identified, the characters claims, reasoning and conclusion will be evaluated against the book, Asking the Right Question. What are the issue and conclusions? An Examination into Critical Thinking Mr. Anil Ravaswami , who is the Vice-President (VP) of Human Resources (HR) at Cliffside Holding Company of Massapequa (CHCM), is drafting a confidential proposal to his CEO, Ms Cynthia Castle, in regards to a request, spawned from Ms. Forsythe, to have funding for a leadership development program for all junior insurance executives. His memo crops up interesting declarations and inclusions about his views toward
LomBra Industries, Inc. Cost of Capital and Capital Budgeting As she headed toward her boss's office, Amy Tobin, Chief Operating Officer for the LomBra Industries Inc., a multinational diversified company, wished she could remember more of her training in financial theory that she had been exposed to in graduate school. Amy had just completed summarizing the financial aspects of four capital investment projects that were open to LomBra Industries during the coming year, and she was faced with the task of recommending which ones should be selected. What concerned her was the knowledge that her boss, Karen Melton, a "street smart" chief executive, with no background in financial theory, would immediately favor the project that promised the quickest payback. Amy knows that selecting projects purely on that basis would be incorrect; but she wasn't sure of her ability to convince Karen, who tended to assume financial analysts thought up fancy methods just to show how smart they were.
LEARNING POINTS 5 APPENDIX i OLD PROCESS i NEW PROCESS ii I. SYNOPSIS Delta Computers, a computer product developer, manufacturer and retailer is experiencing a decline in market share from 18 percent to 6 percent as of today. One of the four firm’s division president, George Clinton is having concern regarding some performance indicators and thinks that the decline is caused by the informal approach in product development. He asked Donna Dole, one of the firm’s managers to write a brief description of the process they go through on product development. So they have something they can use in examining or changing the way they plan. II.
Frank Davis, who was the previous senior market specialist, was now the marketing director and Green's boss. While spending some time together Davis was able to analyze Green's performance and decided to make a list of all the things that was expected from Green as the new market specialist. During the customary evaluation Davis emphasized all of the negatives aspects of Green's performance in the first month after the promotion. Since Davis did not get a say in the hiring process of Green's promotion they did not start off that well, as Green would not have been his candidate for the position. Green felt like Davis was expecting too much from him and that Davis was pressuring him to exceed his performance.
Western States Optical Corporation Part I – Case analysis Based on the information given in the case, I would like to take below actions: 1) Hire Barry Fielding as the new CEO for Western States Optical Corporation (WSO); 2) Hire Barry’s wife, Betty Fielding, as the director of Marketing and Merchandising for WSO; 3) Leverage Meredith McDougall as CFO to keep an eye on the Fielding couple; 4) Remind Ron Weiner not to interfere new CEO’s business decisions too much in the future; 5) Kick Byron Buntz out of board and invite another third-party industry expert to sit on board to balance different perspectives. I will explain my reasons for the decision in detail in the following paragraphs. To begin with, I would like to summarize the people who appear in the case as this is basically a decision based on human elements. Name | Role | Highlights | Ron Weiner | Partner of Bill in WSO deal; acting interim CEO; Chairman of WSO board | 1. Previously operated as a one-man investment banking firm in Cleveland, initiated WSO deal and retained the title of Chairman of the Board, with $200,000 personal investment in this deal initially 2.