TLIP4001A ASSESSMENT ACTIVITY 1: How can examining future opportunities and directions help towards the contribution of a shared vision and values for the workplace, and the shaping of business goals and objectives? A customer service delivery plan is a strategic and tactical plan for achieving marketing objectives. It is a detailed document that determines how new business will be acquired and how the existing customer base will be maintained and strengthened. Customer service delivery plans are not just about targets and how to achieve/exceed these targets. ASSESSMENT ACTIVITY 2: Why is it necessary, as part of the planning process for customer service teams, to review previous performance and successful approaches and to identify factors affecting performance?
Describe how own role links to the wider sector 4. Describe the main roles and responsibilities of representative bodies that influence the wider sector 201.4 Understand career pathways available within own and related sectors Assessment Criteria 1. Explore different types of occupational opportunities 2. Identify sources of information related to a chosen career pathway 3. Identify next steps in own career pathway 201.5 Understand how issues of public concern may affect the image and delivery of services in the sector Assessment Criteria 1.
Examine issues that impact a company’s choice of marketing strategies, such as different market positions or stages of the product life cycle. 6. Interpret how elements of a SWOT analysis relate to and/or influence marketing strategy. 7. Recommend improvements to a company’s existing marketing strategy.
Discuss any patterns or trends in the external environment which impact on the achievement of the organizations change management objectives. 3. Identify major operational change requirements due to performance gaps, business opportunities or threats, or management decisions for this change management initiative. 4. Discuss how you review and prioritize change requirements/ opportunities with relevant managers.
Work Breakdown Structure (WBS) will breakdown project scope and requirements into groups of component tasks that will be manageable Schedule Management Plan will provide a process to gather, analyze, develop and control the schedule of project activities. Given the specific requirements for resource scheduling and lessons learned from previous project, it will be important to align the schedule to resource availability and
Summarize the software/suite selected and identify its key capabilities, advantages and disadvantages. 2. As the leader of the change project in an immature organization what level of direct involvement should you have in creation of the Change Management Plan? Should you be the primary author or should you delegate most of the responsibilities? Week6 Topic 1 An important facet of process implementation is the ability for management to review and evaluate process
Companies must anticipate this change and plan for it. The infrastructure is made up of hardware, software, human resources, facilities, data and knowledge, communication and collaboration, and services. The top five challenges facing management: 1. Building a responsive IT infrastructure. 2.
The development of new software and the acquisition of new IT application is a complex process, therefore, organizations need to find ways to handle and overcome that complexity (Reichgelt & Barjis). But let see how the CMMI – ACQ process areas are related to the selection and acquisition phase of the SALC. The selection and acquisition phase focuses on selecting the appropriate IT system, service or component, and acquiring it. It consists of overlapping activities that are often in an iterative manner, these include, planning, information search, selection, evaluation, negotiation, and choice. Planning have a number of objectives such as, formation of the acquisition team, acquisition strategies, requirements analysis, selection and evaluation criteria, acquisition issues, and market place analysis.
MILESTONE 5 – PROCESS MODELING - Part II (Exploded DFD) _______________________________________________________ Part 1 Synopsis 1. Level 0 Data flow Diagram T he requirements analysis phase answers the question, ‘What does the user need and want from a new system?’ The requirements analysis phase is critical to the success of any new information system! In this milestone we need to identify what information systems requirements need to be defined from the system users’ perspectives. The Data Flow Diagram (DFD) is a graphical representation of system which shows systems structure and components. The DFD shows how the data transforms in the system, what the source of the input is and what is the
2. Question: (TCO 1) The first phase of Porter’s recommended process for evaluating the company is: 3. Question: (TCO 2) Change management is the approach to plan, _______, ________, manage, measure, and sustain changes in business processes and work. 4. Question: (TCO 2) According to Porter’s model, which of the following are forces driving industry competition?