Management Case Essay

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Karen Bravo, Gina Stelluto Research Project MKT 3550 Chapters 1-6 American Idol: A Big Hit for Market Research Chapter 1 9. What steps of the six- step marketing research process are evident in this case? The steps of the six-step marketing research process that are evident in this case are defining the problem, developing an approach to the problem and formulating research design. When discussing matters at first, there didn’t seem to be such a hard press to find out this data. However, it was pointed out that there was a drop in voting, and they weren’t sure who exactly was voting, and there was lack of third party research to gain more insight into who the viewers actually were or their motivations for voting American Idol contestants. The approach to the problem that they were taking was realizing that they need to find out who is voting to gain viewership and approach sponsors appropriately with data reflecting voters. When formulating the research design, they came up with placing six questions on Opinion Research Corporation’s CARAVAN to find out more who watched and voted that was over 18 years of age a select three days in April. 10. What is the role of marketing research in marketing decision making suggested by this case? The role of marketing research in marketing decision making suggested by this case is providing the correct information to the marketing team. This will enable the marketing team to have more comprehensive and detailed data. Assessing information needs and providing information are two key parts of marketing decision making regarding the types of sponsors and commercials that are shown during the program. This can also help with providing more interactive and engaging content to the viewers. Chapter 2 11. Define the management- decision problem confronting Melissa Marcello and Julie Litzenberger

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