Management Essay

374 Words2 Pages
Question 1 According to Goetsch and Davis, the most important key in maximizing competitiveness is: a. Government b. Human Resources c. Teamwork d. Education . 1 points Question 2 U.S. Companies, mistakenly seeing quality as the issue, learned that quantity was the key to success in the global market place. a. True b. False . 1 points Question 3 Which of the following functions is part of the Juran Trilogy? a. Pareto Princple b. Quality Planning c. Unity of Purpose d. Six Sigma Program . 1 points Question 4 Quality is not only products and services but also includes people, processes, and the environment. a. True b. False . 1 points Question 5 The need to improve an organization's financial condition correlated directly with the process of making and measuring quality improvements. a. True b. False . 1 points Question 6 Which of the following most accurately describe the five major steps in the the Deming Cycle ? a. Push > Do > Cheat > Anticipate > Act b. Pull > Drag > Cover-up > Act > Analyze c. Plan > Do > Choose > Analyze > Act d. Plan > Do > Check > Act > Analyze e. None of the above . 1 points Question 7 The total quality approach has which of the following characteristics? a. Teamwork b. Obsession with quantity c. Confusion and poor leadership d. One employee in charge . 1 points Question 8 Which of the following statements are considered true concerning the affects of global intergration? a. It has helped fuel economic growth throughout the industrialized world. b. It can be the Achilles heel of economic growth. c. Downturns in one country can now have a ripple effect that quickly spread to other countries. d. All of

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