You are responsible for setting work and development objectives for your team and for monitoring performance and achieving business results. Task 1: Explain why it is important for individual and team objectives to link into overall organisational objectives and, use a practical example to demonstrate how this is achieved. Identify the factors you need to take into account when agreeing objectives for your department or work area and when agreeing objectives with individual team members. Given that objectives link together and often overlap, there is a need to agree individual and collective responsibilities for the part everyone will play in their achievement. Identify how you would organise the agreement of responsibilities with team members and colleagues, using examples where possible, and acknowledge the potential pitfalls when this is not done well.
b) Outline the strategy you will use to monitor and evaluate the performance of these key systems and processes. c) Select one of the key business processes and undertake a detailed analysis of supply chain, operational and product/service delivery systems. d) Describe the current performance measures and assessment tools and techniques used for this business process. Comment on the effectiveness of these measures. Task 2 a) Analyse any available performance related information and variance from plans for all key result areas (KRA) for the organisation.
This unit describes the performance outcomes, skills and knowledge required to manage the performance of staff who report to them directly. Development of key result areas and key performance indicators and standards, coupled with regular and timely coaching and feedback, provide the basis for performance management. Evidence of the following is essential: * documented performance indicators and a critical description and analysis of performance management system from the workplace * techniques in providing feedback and coaching for improvement in performance * knowledge of relevant awards and certified agreements. 1. Allocate work * Work is allocated in many different ways.
It involves ensuring the timely and appropriate involvement of key individuals, organisations and groups throughout the project. Unit Code Unit Name BSBPGM520A Manage Project Governance This unit describes the performance outcomes, skills and knowledge required to establish and implement project governance. It involves identifying, applying, monitoring and reviewing project governance. Unit Code Unit Name BSBWOR502B Ensure team effectiveness (Graded) This unit describes the performance outcomes, skills and knowledge required to facilitate all aspects of teamwork within the organisation. It involves taking a leadership role in the development of team plans, leading and facilitating teamwork and actively engaging with the management of the organisation.
Executing process – This is when the project can be actually put into action. Through the efforts of coordinating the workers and resources to accomplish the task, the results of the project take place (i.e. the project team is assembled to work on the project and quality of the project is monitored to meet the expectations of the stakeholders). a. This output is the actual deliverables of working on the project, which can include change requests, process updates, staff assignments and ensuring the project meets the goals of the organization.
Explain why teamwork is central to good customer service. Identify the service offer of your organisation. Identify the part you play in delivering customer service. Identify who are your customers. Describe the main characteristics of typical customers that you deal with.
The purpose of negotiating realistic targets for work It that it help and enable for work to be complete according to the deadline of the work give. When work is prioritised it allows for overall better project management, it also allows you to plan your time better and be accountable. Realistic targets can be negotiated by effectively using our
Responsible for the recruitment and selection of employees. Deal with any discipline and grievance issues in accordance with set HR policies and procedures. 5. To maintain a working knowledge of Health and Safety at Work Act and associated legal requirements and regulations and ensure full compliance within the working environment. 6.
Task 1.1 – A summary of the HRPM including the two core professional areas. An explanation of the activities and knowledge in one professional area, at either band 1 or 2. The HR profession Map 'captures what successful and effective HR people do and deliver across every aspect and specialism of the profession, and sets out the required underpinning skills, behaviour and knowledge. The Map is used to develop products and services that not only support the profession as a whole but also support and accelerate the professional development of individuals' Source' The chartered Institute of Personnel and Development, [online], Available: http://www.cipd.co.uk/cipd-hr-profession/hr-profession-map [October 2012]. Two core professional areas of the HR Map are Service delivery and information and Employee relations.
You should also ensure that team members are aware that they can contact or approach you at available times. You will need to gather as much information as possible, so things such as employee training histories, projected targets/figures and actual target/figures, time frames for tasks and who is delegated to what tasks. Explain the strategies you might use and give reasons for using these methods. Why do you consider that they are the most efficient and effective ways of involving the team in the problem solution? Individual performance reports, the team member uses it comment on their work.