Making Hotplates Case Study

948 Words4 Pages
Making Hotplates Case Study Angie Hepker BUS 644: Operations Management Vanessa Washington May 7th, 2012 Making Hotplates Cast Study Each worker had a particular job in the Making Hotplates case study. Each task has been allotted about three minutes per station, thus making the task extremely tedious, boring and dull. Lower level jobs can be described as monotonous or down-right boring. (Stevenson, 2011, pg. 292) These circumstances have resulted in low morale and low job satisfaction. The primary change in the situation that might account for the increase in productivity involves the enlargement of the job, which gives the worker a larger part of the total task. The change is from employees making a part in the assembly of the hotplates to having employees complete an entire hotplate prior to moving on. The employee now has the responsibility of making the whole hotplate and not just a part of the hotplate. This allows the employee to be responsible for a greater portion of the task, making the employee feel motivated and increasing their overall productivity. Motivation is what is driving the employees. When the employees were just making a part of the hotplate they weren’t involved in the task. This caused them to be slow and careless. The employees felt motivated by taking ownership of making a hotplate saying “Now it is my hotplate” which reduced defects, ultimately increasing productivity. By employees taking ownership on making the entire hotplates, employees were able to decrease the defects on the hotplates. This also boosted the employee’s morale by being responsible for a bigger portion of the overall product. The drop in absenteeism and the increase in morale among the employees was the outcome due to the satisfaction of doing their jobs. Satisfaction refers to the happiness with the job. This can be associated with

More about Making Hotplates Case Study

Open Document