BE ABLE TO MEET THE COMMUNICATION AND LANGUAGE NEEDS, WISHES AND PREFERECES OF INDIVIDUAL. 2.1 Demonstrate how to establish the communication and language needs, wishes and preferences of individuals. • Reading the care plan • By asking next of kin • By asking the key worker You can use the information generated from this source and you can also ask the individual if they can communicate verbally. All this will help to establish the communication and language needs, wishes and preferences of individuals 2.2 Describe the factors to consider when promoting effective communication A. Body movement and posture.
Contribute to identifying the communication methods or aids that will best suit the individual 3. Explain how and when to access information and support about identifying and addressing specific communication needs. Outcome 3 Be able to interact with individuals using their preferred communication The learner can: 1. Prepare the environment to facilitate communication 2. Use agreed methods of communication to interact with the individual 3.
Unit 4222-307 Promote good practice in handling information in health and social care settings (HSC 038) Level: Credit value: UAN: 3 2 J/601/9470 Unit aim This unit is aimed at those working in a wide range of settings. It covers the knowledge and skills needed to implement and promote good practice in recording, sharing, storing and accessing information. Learning outcomes There are three learning outcomes to this unit. The learner will: 1. Understand requirements for handling information in health and social care settings 2.
Assessment methodology Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion. Alternatively, centre documentation should be used to record this information. STANDARDS 1 Understand the context of supporting skills for everyday life 1.1 Compare methods for developing and maintaining skills for everyday life 1.2 Analyse reasons why individuals may need support to maintain, regain or develop skills for everyday life 1.3 Explain how maintaining, regaining or developing skills
These are in place not only to protect and guide individuals, but also their families, friends, their property, work colleagues, your employer and yourself. Working in care you are accountable for your own work and to take responsibility for maintaining & improving your knowledge skills. Keep accurate and up to date records and protect confidential information. Safeguarding individuals from harm or being treated unfairly. Understand that people have the right to make choices, help them to remain independent, fulfilling their lives.
Failure of management to cascade information. Failure of technological equipment. Physiological/emotional barriers: Personal difficulties can effect concentration, clients with lack of understanding, or memory loss due to their condition. This could also include poor eyesight or hearing difficulties. Personal problems and worries can lead to lack of concentration, memory loss (dementia).
Supervision are a great communication tool with staff. From my experience of supervising staff, I became aware that the staff tend to raise issues which are essential for the safety of the staff or the people we support. For example, one of my staff team raised some concerns around a hoist and said that the hoist was not working effectively and therefore puts at risk all staff and people we support at risk. These kinds of concerns are important for the managers to be able to act upon them swiftly. It is pivotal to develop a good rapport with the staff and build a trusting relationship otherwise the supervision is not effective.
If complaints are not responded to by staff appropriately then the service and the service provider will not improve. 3.2 Identify the main points of agreed procedures for handling complaints All complaints whether the complaint is by the service user or family members are dealt with in the same way. There are important steps to follow when a complaint is made within my establishment. You must listen carefully whilst respecting them and what they are saying, you must be professional at all times and the discussion must be held in a room where
SHC 31: Promote communication in health, social care or children and young people’s settings 1. Understand why effective communication is important in the work setting 1.1: Identify the different reasons people communicate People communicate for a number of different reasons including: * To express needs, to give and share information, to express feelings, to build friendships and relationships, to ask questions and to share experiences * People communicate in order to show friendship and maintain relationships; communication is also about showing others that they are valued by listening to their opinions, needs and wants as well as expressing your own. It is also to share ideas and thoughts 1.2: Explain how communication affects relationships in the work setting Communication is important within the work setting whether that be between members of staff, between children or between staff and children as it promotes a healthy and happy learning environment in that everybody knows what they should be doing and when something is needed or wanted it can be asked for. If communication is good in the workplace, then everything is able to run smoothly and all of the staff either in a particular room or in the school in general knows their roles and responsibilities. It also allows the staff to know who they can go to if they have any issues or problems within work.