Firstly, they create the Two-in box working method to get the engineering staff working directly with the Construction staff throughout the life of the project to overcome the construction completion syndromes. The project manager and sustaining manager (or system owner) work together and take the same responsibility for the project scope, budget and schedule. Because they have different focus aspects, which could cause paradox and competition, but under the same target: make the project successful, these two managers must be able to communicate and work in a team environment. In addition, both of the participants do their jobs more efficiently and pay more attention to the details of their individual responsibilities to ensure the success of project. Secondly, in order to track the financial issues, TI created the “checkbook” to handle the construction of a semi-conductor manufacturing plant.
He also hired a group of managers who had significant plant manufacturing experience. This hiring was done to ensure that the design would not be “thrown over the wall” which had happened in the past. Smith also located the design team in the same facility to increase communication, foster team building as well as speed up the decision making process. What should he have done differently? I liked his approach to leadership and his concept of aligning the processes, organization, strategy and the means of measuring the progress.
1. The new owners are using the ‘total quality management’ system, it is a typically system of continuous improvement that involves all workers in a business from upper management to production line workers. It highlighted to improve customer service and reduce waste in the business, specifically, quality improvement teams use problem-solving techniques and analysis to identify and eliminate weakness in the company. In this case, it interpreted that WBI adopt a new and very time consuming ‘total quality management’ one of new measures of WBI organizational performance. The second new measures is external controls, which occurs through personal supervision and the use of formal administrative systems, such as performance appraisal systems (Bruce enjoyed working with new team and was asked for detailed sales, margins and production details) 2.
1. Foreman’s course works to improve the attitudes of the employees working for a given company. Studies have shown that worker attitudes are directly related to the success of a company. Thus the program has the potential to improve worker moral and wellbeing which in turn will help to improve the profitability of Albertsons. As said in the textbook job satisfaction has a direct affect on customer satisfaction and the profitability of a company so if Foreman’s course can do what is pledges then it could have a positive effect on Albertsons profitability.
American Express is a global services company providing access to products, insights, and experiences that enrich lives and build business success. Due to their extraordinary customer service, American Express has received numerous awards for having the highest customer satisfaction among credit card companies worldwide. (Americanexpress.com). American Express has shown commitment to improving the competencies of their employees. They developed a training and leadership program called the American Express Learning Network (AELN) to assist their employees in developing the skills that set them apart from other companies.
Tata Group’s use verbal communication through their staff, by helping the customers find what they want to buy, also verbal communication allows staff to communicate with each other making sure they resolve any problems in the store. Tata Group also have a customer service sector which deals with customers verbally helping them resolve any issues they may have. Tata Group has over 75years worth of communication management under their belt making them successful business in the retail market. The purpose of Verbal information is to convey thoughts and ideas effectively by using words as a medium. This can be used to communicate sales promotions or Informing about future developments.
They must organize each department in the company as well as create time lines for projects, evaluate job plans, and make changes that are needed to improve the company. Also noted by (Williams, 2012,2010)when it comes to running a successful business they must supervise each employee making sure that the employees are completing each assignment in a timely manner. When an employee feels that they can trust their manager they perform at their best. Managers assign job tasks, create schedules, and provide positive feedback to their employees. Instead of just assigning task they must also earn the respect of their employees.
Fundamentals of Effective Communication in the Workplace Kelly Strayer University BUSS 100 04/29/2014 Fundamentals of Effective Communication in the Workplace Effective communication skills are very important in the workplace. Effective communication skills go beyond than a simple conversations, for that reason some companies are investing in training their employees to be very professional in the effectively communication skills. Employees must know how to express themselves effectively when writing reports and emails or expressing themselves by phone or by video conference. Once you understand the benefits of effective communication in the businesses workplace, you can develop a better effectively communication with coworkers, customers, and suppliers, thereby increasing the productivity. Three years ago I was working for a company named Tech Biz, I was the assistant manager and was given the task to assist the international sales department .The company’s environment in an effective communication was very important, because the company deals with both national and international customers and suppliers on a daily basis.
All of these things help me with my work culture because I can perform in high demanding jobs. As well the career I have chosen for myself in a corporate management career because you need to have the skills to communicate. To cope with pressure of high demanding situations, and being able to come up with new ideas to help the business and the people you have worked under you. These skills are necessary for me so I can become a good leader. I want my employees under me to be able to learn from me and how I work and deal with situations in the work field.
Tata Group’s use verbal communication through their staff, by helping the customers find what they want to buy, also verbal communication allows staff to communicate with each other making sure they resolve any problems in the store. Tata Group also have a customer service sector which deals with customers verbally helping them resolve any issues they may have. Tata Group has over 75years worth of communication management under their belt making them successful business in the retail market. The purpose of Verbal information is to convey thoughts and ideas effectively by using words as a medium. This can be used to communicate sales promotions or Informing about future developments.