Level 5 Health and Social Care Cu2941

6296 Words26 Pages
Cu2941 use and develop systems that promote communication 1.1 Review the range of groups and individuals whose communication needs must be addressed in own job role In my role as deputy manager and clinical nurse lead I am required to communicate with individuals and groups of people, whether they are the people that I manage directly, senior managers, external agencies, residents or their families. I will do this through several methods including face to face meetings, training, networking, undertaking assessments and planning care plans. I need to use a range of skills to enable my communication to be successful. Listen Disseminate information Deliver information Provide and receive feedback Use questioning to clarify Take written notes Formulate responses Negotiate, debate, and compromise Make decisions Being able to communicate effectively builds trust, respect, enhances learning and accomplishes goals. Within my job role the level of communication I have to uphold has to be one of paramount importance. I have a role of great responsibility dealing with residents and their families or advocates, internal staff and external agencies. Therefore, my communication has to be clear and concise whilst I am conveying instruction and information. I consider communication to be successful when the desired objective is attained. All communication has a purpose, whether to inform, to convince or to serve some other purpose; communication is what ties all departments within an organization together. 1.2 Explain how to support effective communication within own job role Within my job role as a deputy Manager for Older People it is important to have good communication skills to develop positive relationships and share information with people using services. I also need to be able to communicate well with resident’s families, carers,
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