Effective communication skills are crucial in jobs in the adult social care sector. As care professionals it is our responsibility to make sure that our communication skills meet the needs of the individuals whom we work with. We communicate with a variety of people whilst at work and it is essential we build the best communication relationships we can. Tenants. Having a good communication relationship with my tenants is a vital part of relationship building, good relationships with our tenants enables us to care for them in the best way as we gain their trust, a greater understanding of them and their needs.
It is important to work as a team with your colleagues, so that you all work to achieve the same outcomes and targets. I can find out an individual’s preferred communication methods by: asking the client, reading their care plan, ask relatives, ask colleagues, medical notes et WHY IT IS INPORTANT TO OBSERVE AN INDIVIDUAL REATION WHEN COMMUNICATING . This might be through the use of body language, facial expressions, gestures, tone of voice, touch or contact, signs, symbols, pictures, objects and other . It is very important to be able to recognise what a person’s body language is saying, especially when as a health or social care worker you are dealing with someone who is in pain, worried or upset. You must also be able to understand the messages you send with your own body when working with other people barrier to communication.
Effective written and verbal communication and being able to use a variety of interpersonal techniques promotes strong working relationships which will then lead to a good quality care for my service users. With service users I initially need to establish a service users ability, needs and preferences in relation to communication needs and develop a plan of action to provide appropriate support that meets the service users communication needs and methods. The assessment involves observation questions and regarding information on a number of areas including ways and their preference of communication by service users which support process of completing the service users person centred plans. Any changes to service users’ needs need to be recognized and care plans changed to support the changes. When conversing with service users I ensure I speak in an informal relaxed way I
Working with all professionals, interpreters, audiologists, GP’s etc, as a manager ensuring staff are adequately trained in all areas and mandatory training is up to date can eradicate many issues. 3.3. Propose improvements to communication systems to support partnership working. Collating or collecting information is essential in monitoring the effectiveness of the communication systems. We can collect the information observing, getting feedback from others and recording information.
Deana Fraser 19th December 2014 Use and Develop Systems that Promote Communication – Unit 1 1.1 Review the range of groups and individuals whose communication needs must be addresses in own job role Within my role as a care supervisor I am required to communicate with individuals and groups of people I manage and work with directly. Some of the people I will be communicating with are Service users, families, external agencies such as CQC, Health professionals, Social services, doctors and pharmacists. If I was communicating with a service user or a member of their family I would use informal communication in the way of face to face, telephone, emails or letters. This level of communication would vary on the individual, taking into account age and any medical diagnosis and the preferred way of communication. If I was communicating with a professional I would be communicating in a formal manner mainly By verbal communication backed up by email or letter correspondence.
Unit 502: Promote Professional Development Haidee stone Effective support and supervision maximises learning on the job and supports the individual in a way which is appropriate to their stage of development. The wider process of reviewing overall performance and managing personal and professional are I find best considered as part of a systematic appraisal system. By having regular supervisions and appraisals at work, my manager helps to assist and guide me in identifying areas of my practice which may need enhancing and where gaps in my knowledge exist and would discuss my personal goals, career progression and my personal aspirations. First I will need to prioritise my goals, targets and objectives for my personal development. Once I‘ve identified these I look at the type of training opportunity which is appropriate and relevant to my role, and formulate a plan to how this will be achieved.
As a manager this should be an ongoing activity which is the “norm” for a care organisation which will enhance the quality of my work, make staff happier which can only make for positive outcomes for the care home and the service users. I am reasonable for completing all CQC applications and notifications, policies and procedures, general risk assessments, DBS checks, dealing with complaints etc. I am responsible for others such as staff, my service users, families and visitors etc. so it is imperative that I am knowledgeable in all areas of management to enable me to manage effectively and within the legislations set out by CQC. Continuing my professional development has been important for my career and has helped me vastly with problem solving.
 Introduction to Communication in Health, Social Care or Children’s and Young Peoples [01:1]Understanding Why Communication is important in the work setting Communication within the work place is important for many reasons 1. You need to be able to communicate with clients to understand their needs and requirements in order that you can assist tem with the daily tasks required in each individual case. 2. You need to be able to pass any necessary information on to the correct staff members so that any needs or requests you have become aware of are also known by all other necessary members of the care team so that a good level of continuity in care is maintained [01:2] Be Able To Meet The Communication and language needs wishes and preferences Of an Individual There are many communication barriers that may need to be crossed within the work places here are a few and how I would attempt to bridge those barriers 1. Deafness This can be overcome by the use of sign language or written notes if the client is able to lip read then direct facial contact should always be maintained when having a conversation or when daily chores need to be assessed 2.
Assessment Louise Thompson SHC51 – Use and develop systems that promote communication 1.1 Review the range of groups and individuals whose communication needs must be addressed in own job role. As a social care professional, I am required to communicate with both individuals and groups of people, whether they staff I manage directly, external agencies, directors, our service users or their families. I do this through several methods including face-to-face meetings, training, consultation, undertaking assessments and planning, writing and delivering reports and networking. I have developed a range of communication skills that enable me to successfully listen, disseminate and deliver information, provide and receive feedback, use questioning to clarify, take written notes and formulate responses, negotiate, debate and compromise and make decisions. 1.2 Explain how to support effective communication within own job role.
Explain how communication affects relationships in the work setting : In care home setting communication occurs with the service users and their fammilies, the management and the directors, the working staff in the home and with outside professionals and visitors. Effective communication is vital for the support worker. The service user and the support worker need to understand each other clearly in order for the service user to receive the best possible care. Successful communication involves the support worker speaking clearly and using phrases and sentences that service users can understand. This also involves the support worker communicating clearly and openly with other members of staff, the manager and other professionals so as to make sure that the best possible care is provided and that this is done so reliably.