Level 2 Unit 2 Principle

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Business and Administration Unit two: Principles of providing administrative services Assessment You should use this file to complete your Assessment. • The first thing you need to do is save a copy of this document, either onto your computer or a disk • Then work through your Assessment, remembering to save your work regularly • When you’ve finished, print out a copy to keep for reference • Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number. Please note that this Assessment document has 9 pages and is made up of 9 Sections. Name: Amanda McGill-Hall Section 1 – Understand how to make and receive telephone calls 1. Complete the table below with descriptions of at least two different features of a telephone system and how / when they would be used. Feature How / when used 1. Transfer of Calls Transfers calls from one line to another, this is used when the caller wishes to speak to a colleague 2. Secrecy Button Allows you to put a caller on hold but you are still able to hear them but they cannot hear you. This is used if you wish to ask a quick question to a colleague 2. Prepare a brief report advising people on: • How to follow organisational procedures when making and receiving telephone calls • The purpose of giving a positive image of yourself and your organisation when making and receiving telephone calls. If possible, use specific information from procedures in your own organisation (or one that you are familiar with). When Making a Call Plan the call before hand with the objective and outcome of the call you are wishing to have, have any questions written down. When the call is answered depending on the reason for the call will
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