1. Complete the table below with descriptions of at least two different features of a telephone system and how / when they would be used. Feature | How / when used | Answer phone | This allows you to leave a message for callers when you are unavailable giving them a time frame that you will respond the message they leave. It allows the caller to leave a concise message detailing who they are, why they have called and contact details. | Automated attendant (AA) / Interactive Voice response (IVR) | Is the system where there is an automated menu so that the calls can be directed to the correct extensions without the intervention of a person.
1.1-Describe the different features of telephone systems and how to use them Telephone systems have many different features this allows us to handle and manage calls in a professional manner. * Call holding- When you put the person on the other end of the line on hold a lot of people do this if they become occupied and need to carry out another task , this could occur because of various different things such as . Looking for a candidates details or information, asking your colleague vital information in relation to something a candidate is asking your or simply because you need to transferring a call. * Call waiting- Makes you aware that someone is trying to get through to you, this will be obvious when your phone flashes red at the
Unit three: Principles of managing information and producing documents Assessment You should use this file to complete your Assessment. • The first thing you need to do is save a copy of this document, either onto your computer or a disk • Then work through your Assessment, remembering to save your work regularly • When you’ve finished, print out a copy to keep for reference • Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number. Please note that this Assessment document has 5 pages and is made up of 4 Sections. Section 1 – Understand the purpose of information technology in a business environment 1. In relation to your current business environment (or one that you are familiar with), identify at least two different types of information technology that may be used when completing work tasks.
Unit 2 Assessment You should use this file to complete your Assessment. The first thing you need to do is save a copy of this document, either onto your computer or a USB drive Then work through your Assessment, remembering to save your work regularly When you’ve finished, print out a copy to keep for reference Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number. Please note that this Assessment document has 9 pages and is made up of 4 Parts. Name: Part 1: The extent of diversity This section will help you to evidence Learning Outcome 1:.Understand the extent
Outcome 1 – Understand how to make telephone calls 1.1 Describe the different features of telephone systems and how to use them. Telephones have multi functions so different purposes. A hold button is which puts someone on hold, caller waiting lets people know that someone is waiting. Caller id shows the number of the contact calling and if known it will show their name and details. Call forwarding allows calls to be directed to different offices and people for different reason, if no one answers or it’s a different department which is needed.
Assignment 2 (100 marks) [pic][pic] Top of Form Bottom of Form (Covers Modules 1 through 4) Note: Prepare the answers to these assignment questions in Word and save them as one Word document on your hard drive. See Submit assignments and quizzes in the MU1 Assignment/Group Work area for the recommended format and filename. When your file is complete and you are ready to submit it for marking, select your MU1 Assignment/Group Work area and refer to the quick tutorial, Submitting your completed assignment. Question 1 (20 marks) Multiple choice (2 marks each) For this question, select the best answer for each of the unrelated items. Answer each of these items by giving the number of your choice.
1.1 My telephone at work has several different features such as, make call, hold call, transfer call and loudspeaker. The make a call feature is so you can make an internal or external call, for internal calls you just type the number of the person you wish to call and for external calls you type a 9 first and then the number. The hold call feature is so that when you are on the phone to someone and you need them to wait whilst you find/do something, you just press the hold button to put them on hold and then press it again to talk to them. To transfer a call that comes to you incorrectly or if you think someone else would be a better person for them to talk to, you press the transfer call button and type the internal number of the person you are transferring them to. The loudspeaker function can be used if more than one person needs to listen to the call, press the button and the sound comes from the speaker instead of the receiver.
The service user will usually be expecting a visit by their carer who should always introduce themselves to the service user and show their identity card. Be able to take appropriate action when unable to gain entry to an individual's home If the carer is unable to gain entry then they should ring their office and inform them of the problem. The office will then attempt to contact the service user by telephone and if this is unsuccessful then a relative of registered key holder will be informed. In some cases it may be necessary to contact the emergency services if there is immediate cause for concern. These are the usual agreed ways of working in my organisation.
A CV will have the person personal details, a recent picture and information of the qualification the person have. Also skills and any work experience that the person. CV is important because this document is what potential employer will read and decide if the job is suitable for the person. Covering Letter- When applying for the job, Tesco will want to know what job you are applying for. Covering Letter is an introduction letter that will attach to a CV.
Please remember to SAVE this document to your computer or “My Documents” on your computer. 6. Submit the saved file to your “Assignment Drop Box”. | Tips for answering questions: | * Read the question more than twice, if necessary, to make sure you understand what you are asked to do. * Find the key words in each question and construct your answer to address those