Aiii Explain two ways of helping other practitioners to understand the importance of handling information securely. Explain the potential consequences of handling personal information securely and to follow the legislation and codes of practice. They summarise the main points of legal requirement for handling information; •Data Protection Act 1998 •Freedom of information Act 2000. Aiv Explain two ways of helping other practitioners to understand the different systems used to record information in adult social care settings. By explaining the importance of keeping confidential information such as daily recordings or daily activities in a secure place and not to pass on any information to anyone outside of the individual’s direct team.
By assisting the client/speaker to develop rational decision making process they can then go on to make decisions and deal with situations themselves as they arise. Some stage two understanding skills include; recognising patterns and themes, alternate frames of reference, self-disclosure, immediacy, challenge, pacing of session and Advanced empathy/empathic listening. Stage three, Help the Client to Develop Strategies, By offering support and encouragement the client is able to take appropriate action by defining their own goals. In stage three they will be positively encouraged to
Explain the meaning of the term confidentiality Confidentiality refers to the need to handle personal and private information in ways that are appropriate, safe and professional and meet legal requirements. There are three main reasons why confidentiality is an important issue in a health and social care setting. Trust The relationships you build with service users and their families are central to your care role. If you share their personal information with others who have no need or right to know you risk breaking their trust in you. Individuals also need to know there are secure systems and procedures operating in the care setting to protect confidential information.
However, if they feel that people are really attuned to their concerns and want to listen, they are likely to explain in detail what they feel and why. Active listening allows individuals to end conflict or avoid conflict by making sure each party understands what the other is saying. Identify
UNIT 4222-209 HANDILING INFORMATION IN HEALTH AND SOCIAL CARE SETTINGS. OUTCOME 1 Understand the need for secure handiling of information in health and social care settings. 1.1 Identify the legislation that relates to the recording, storage and sharing of information in health and social care. The legislation relating to this are, CQC standards reg 20 personal records remain confidential. Data Protection Act 1998 1.2 Explain why it is important to have secure systems for recording and storing information in a health and social care settings.
Also their reactions can show their emotional responses to certain information, if it has been understood and also if there needs to be any adaptations to the way in which they communicate with others. 2. Describe the factors to consider when promoting effective communication To be able to communicate effectively you must consider the ‘audience’ whether it be clients, their families, other professionals or colleagues. The type of communication to be used will depend on the situation and context such as formal or non-formal, sensitive or complex, and the purpose of the message. There may be
Denise Meloche 4222-324 Support Individuals with Specific communication needs 1. Understand specific communication needs and factors affecting them. 1.1 It is important to meet the individual’s communication needs so; • they can be informed and therefore make informed choices • express their feelings and views • be alerted to danger • interact socially • be involved with everyday activities • understand what is going on around them • learn 1.2 My role and practice can impact on communication with an individual with specific communication needs by giving them the opportunities for all of the above. If I fail to communicate according to their need, they may become more isolated and withdrawn. I endeavour to find ways to support communication using variety of methods.
It is important to ensure information is accessible to those who need to know it. It is important to have a secure system for recording and storing information to protect confidentiality and prevent identity theft, and maintain the individuals rights. 2.1 Q: Describe how to access guidance, information and advice about handling information. A: To access guidance, information and advice about handling information I can read my company's Policies and Procedures, through induction and other training, through the General Social Care Council's code of practice for social care workers. 2.2 Q: Explain what actions to take when there are concerns over the recording, storing and sharing of information.
CU303P/CT303 Principles of Communication in Adult Social Care Settings. 1.1 The different reasons why people communicate are To express needs, to share ideas and information, to reassure, to express feelings, to build relationships,to ask questions and to share experiences. 1.2 If you do not show effective communication then the person/people you are communicating with may not understand what you are trying to communicate to them. They may also misunderstand what you mean and give you an invalid response. 1.3 It is important to observe an individuals reactions so you are aware they understand what is being communicated to them.
CONFIDENTIALITY Confidentiality is very important as we are working with vulnerable people. It is very important that we maintain confidentiality at all times. If we are told something in confidence by service user we must explain that if necessary we may need to report to our manager but will still be confidential unless further action is agreed or needed. Any care notes or service user’s care plan are also confidential so we must ensure this is kept safe. Anything that you have been told in confidence must not be noted in care