Level 2 Cqf Health and Social Care. Safegaurding

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Unit 4222-201 Introduction to communication in health, social care or children's and young people's settings Outcome 1 1.1 People need to communicate for different reasons. This is essential within a healthcare setting, however professionals must be able to recognise that is can be difficult. We communicate information in many different ways, this is frequently done through speaking, however non verbal communication can also play a significant role in how we communicate with our patients. As a professional we need to communicate well with patients, their families, carers and share knowledge and information with our own colleagues and professionals. Patients must be able to communicate their fears and feelings in any environment especially in a hospital setting, where they can feel exceptionally vulnerable and exposed. For example they may be scared or anxious prior to an upcoming procedure. They may be feeling in low mood after a recent diagnosis, or maybe just feel alone in an environment that they are unused to and just need to talk to someone to make them feel more comfortable. 1.2 Effective communication is the main foundation of my job and is an exceptionally important part of working within a hospital setting. Without effective communication our jobs as professionals would be impossible. A breakdown in communication could affect our ability to identify a patients needs, therefore affecting successful patient care. We also need to communicate effectively with our colleagues. We need to hand over our patients care needs at the end of each shift and at regular intervals to all inter-professionals involved within their care. If important information is not thoroughly communicated then there may be a negative outcome. For example if a nurse forgets to handover that a patient is confused and fell, the nurse on the next shift will be unaware that a patient
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