Legal, Ethical and Operational Issues Relating to the Use of Business Information Essay

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BTEC Unit 4: Business Communication Qualification: P5 + P6 Completion date: November, 2013 Table of contents Page 1. Introduction 3 1.1 Assignment 3 1.2 Company profile 3 2. Laws to protect the use of business information 4 2.1 Data Protection Act 1998 4 2.2 Freedom of information Act 2000 4 2.3 Computer Misuse Act 1990 4 3. Ethical issues 5 3.1 Use of email 5 3.2 Internet 5 3.3 Whistle-blowing 5 3.4 Organisational policies 5 3.5 Information ownership 5 4. Operational issues 6 4.1 Security of information 6 4.2 Backups 6 4.3 Health and safety 6 4.4 Organisational policies 6 4.5 Business continuation plans 6 4.6 Cost 6 4.7 Increasing sophistication 6 5. Ahold’s legal and ethical policies 8 6. Ahold’s operational policies 9 7. What is needed to use business information 9 Sources of information 10 Attachment 1 – Code of Conduct Ahold Attachment 2 – Ahold Annual report 2012 - Governance 1. Introduction This assignment is issued to explain the legal, ethical and operational issues relating to the use of business information. 1.1 Assignment The assignment includes to obtain the company’s policies on ethical and operational issues in relation to business information and to explain how the company complies with their legal obligations. 2. Company profile Ahold is an international retailing group based in the Netherlands, with strong local consumer brands in Europe and the United States. Ahold’s foundation is selling great food – and supermarkets are Ahold’s core business. Ahold also operates other formats and channels so that Ahold’s customers can shop whenever and wherever is most convenient for them. Ahold provides Ahold’s customers with the best possible value, assortment and shopping experience.

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