The Gap model focuses on how an organization could minimize the gap between the customer perceptions and his expectation. The customer expectation is built on the word of mouth received from another customer, his past experience and based on his personal needs. The model consists of five gaps which are the gap between the expected services and management perception of the customer expectation, the gap between the management perception and the conversion to service quality design (target), the gap between the target and the actual service provided, the gap between what was promised (marketing) and what was provided and finally the total of all these gaps which is the gap between the customer expectation and the customer perception of the service provided. The argument here is that both customer expectation and customer perception of the service provided lies at the customer end i.e. the customer may receive the best service and still unsatisfied.
Cost of leaving the market? Competitive Rivalry: Many competitors? Differences in the quality of competition? Switching costs for customers? Can you ensure customer loyalty?
Assessment work should be presented in a loose leaf folder. I must post this to my tutor, along with my completed and signed assessment sheet. For level 3 work I must upload a copy of the assessment to my DLC account. 11. Level 3 of the Diploma is graded at Distinction, Merit or Pass.
Then, he copies an updated version of the file to a flash drive to submit it to his instructor. Which of the following are some of the important features supplied by files as defined by a computer OS? ABC. Keeps data in order, Provides a convenient way to name a set of
When looking at Porter’s five forces in relation to industry analysis, we see both the analysis of a tangible situation (customers, suppliers, and competitors) and on predictive developments (new entrants and substitutes) (Recklies, 2001). A change to any of these forces has the potential to affect the overall competitiveness of the market and change the attractiveness of the industry. Combined these forces can help determine the attractiveness of the industry with the ideal industry have low strengths for all five forces (Porter, 2008). By understanding the structure of the
Which customer needs are we satisfying? characteristics Newness Performance Customization “Getting the Job Done” Design Brand/Status Price Cost Reduction Risk Reduction Accessibility Convenience/Usability Customer Relationships What type of relationship does each of our Customer Segments expect us to establish and maintain with them? Which ones have we established? How are they integrated with the rest of our business model? How costly are they?
Case 5: Getting from A to B Upon reading case study five, “Getting from A to B”, we have gained a greater understanding of the characteristics and factors associated with improving instruction for an online class. The case starts off with an example of a subject matter expert who is teaching an online course for the first time. Powers provided the characteristics of the SME before beginning the case study. Based on these elements, Powers decided how he could improve her course. Powers began by mentioning a proposed design model for the course after he viewed the professor’s syllabus, which was in the format of a learning portfolio.
The modules all have a password to access them this will be sent by my tutor. 12. What books are recommended that you should purchase for your course? A New Introduction to Human Biology, The good Research Guide. There are more books recommended on the DLC Library books & buy section.
• You will submit your reading log to turnitin.com, so make sure you save your work. A backup save is also helpful. I’ll give you the turnitin.com code and password the first day of school. • You will turn in a hard copy of your summer assignment. • A copy of the summer assignment and rubric WILL BE posted on the MHS website, www.msd3.org/mhs.
Unit one: Principles of personal responsibilities and working in a business environment Assessment You should use this file to complete your Assessment. • The first thing you need to do is save a copy of this document, either onto your computer or a disk • Then work through your Assessment, remembering to save your work regularly • When you’ve finished, print out a copy to keep for reference • Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number. Please note that this Assessment document has 8 pages and is made up of 7 Sections. Name: Belagh Section 1 – Know the employment rights and responsibilities of the employee and employer 1. Identify four main points that would be included in a contract of employment.