1.1 To observe colleagues in the workplace dealing with angry guests 1.2 Practice handling difficult guests and ask colleagues to observe me and give feedback 1.3 I will write a summary of my progress from my observations of others and feedback received from colleagues.2.2.1 For the next three months I will keep a written summary of the situations that I face and the decisions I make along with the outcome and the process I used to achieve the outcome.2.2 Anaylse the outcomes and reflect if I used the correct conflict management style2.3 When I am faced with conflict I will try and choose the correct style instead of immediately avoiding the conflict situation | 1 week2 weeks3 months
3. Board of Directors: d. What are the functions of the board? e. The decision making process and approval process. During the survey we will be requesting to look at paperwork and documents as well as interviewing employees involved in the day to day operations of the departments. Field work phase We used following techniques in our field work: -Interview with Bert Roberts who was the chairman of the board and John Sidgmore, vice chairman of the board (see exhibit A) -Interview with Max Bobbit, the chairman of the Audit Committee -Review of minutes of Board meetings -Evaluation of the functions of the Board based on the review of the organizational chart -Review of company’s procedures manual on compliance -Accounting department organization structure and related functional job descriptions including responsibility and authority relationships Review Work Steps | Budgeted Hours | Personnel Assigned | 1.
First process, the company cuts the steel blanks to size. Then runs the newly cut steel through a chemical bath, coating, and sharpening process. Last, the tools are sent for final inspection. Over the last few years, Five Star Tools has not been meeting customer order deadlines and they fear they may earn a reputation as an unreliable supplier if this problem does not get resolved quickly. A data analysis identifies that Five Star tools has a constraint in its coating and sharpening department that is leading to missed deadlines on important customer orders.
He busies himself repairing it, and finds the bottom has been torn out of it. The metal he needs to patch the hole is available, but he has no rivets with which to attach the plates. The Brickmaker assures him some will be ordered, but three weeks later Marlow is still waiting for them. The thing that frustrates him the most is that at the Outer Station, there were supposedly rivets everywhere. He tells the Brickmaker, “Rivets I wanted.
The budget for the robot is 5.5 million dollars. The actual cost is 7.2 million dollars, 1.7 million dollars over budget. e. Operations section ran out of part during the week of Aug 7. f. Quality of the incoming parts is causing major production problems. g. The president’s secretary called Ted twice on Saturday to complain about the janitorial contract. The windows were not properly cleaned.
Kevin reports about the $15,000 worth of damage so his supervisor and the chief financial officer both were unhappy with it. After that Phil Bradley called Kevin Pfeiffer to go back to work and haul all the underground wire and the systems prior to the arrival of the insurance adjustor. If Kevin perform this task than it would be damage of more than $500,000 which is beyond the actual estimate damage of $15,00.Kevin refused to perform the task and Matt called up to perform this task for them. Antonio faced dilemma such as what to do in this situation. He has mainly two choices such as a) to take a lawful action or b) compromise with person ethics.
Issues The issue in this case is the problem of high turnover at the Telesouth company. Currently, Telesouth employs approximately 400 people. Over 200 of those employees were recruited since 2005, and of those recruited since 2005, sixty percent were under age thirty and for many of them Telesouth was their first employer. Telesouth’s approach to the HRM areas involves a three step process, including Recruitment/Selection, Induction/Orientation, and finally Socialization. Employees surveyed had a high regard for the Recruitment/Selection and Induction/Orientation steps to the HRM Approach, but felt somewhat slighted during the Socialization process, claiming that “managers were so busy doing their own jobs that they could not deal with the individual concerns of new employees.” Despite their threefold process, Telesouth currently suffers a high turnover rate, estimating, at minimum, the cost of turnover at $20,000 per person.
Multiple divisions were added and then removed from the company and it eventually settled down focusing on what it did best; making mattresses Simmons started experiencing lack of coordination and motivation amongst the employees during its “downfall period”. Instead of working towards a common goal, there was competition amongst the different manufacturing plants. An innovation in cost savings or efficient production procedures discovered by one plant was not shared with the other plants. Moreover, the terrorist attacks of September 11th made the situation for Simmons even worse. U.S. economy suffered greatly after that incident.
Overview HS Holdings, one of James teams’ accounts, had a situation where their entire system was down for two hours. During the technology interruption, HS Holdings lost thousands and was seeking the $300k service contract money returned to them. HS Holdings was dissatisfied with their customer service and expected James’ team to acknowledge their problems much more efficiently and effectively. Although HS Holdings support team contacted Sun Microsystems, Inc. for support, nobody engaged their needs. Hence, this was a direct violation of their service contract.
It was noticed that even among staff there is no co-ordination. The committee noticed that the age old practices are being followed both in teaching and administration. In the meanwhile one of the parents wrote a strong letter to management, expressing his displeasure about the treatment he got during his last visit to the college. Already the government issued a notice to the college to improve the library facilities. With all these, the management is perplexed and looking for a direction to move.