Komatsu - Stakeholder Relations

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B. Stakeholder Relations When we talk about "stakeholders", we refer collectively to all parties that are affected by our business activities. Stakeholders include customers, shareholders, investors, distributors, business partners in the supply chain, local communities and employees. Based on the concept that Komatsu Group and its stakeholders are mutually indispensable partners, we shall endeavor to establish and maintain long-lasting and healthy relationships of mutual trust, by way of disclosing accurate information in a fair and impartial manner through our activities in such fields as public relations and investor relations. Customers Customers are the most important stakeholders for the businesses of Komatsu Group. We shall devote ourselves to provide our customers with relevant information according to their needs and requirements, to seriously listen to their perception and to provide them with the most suitable solutions by striving to deliver those products, services and systems that are safe, environment-friendly, innovative and of superior quality. Valuing relations with our customers does not mean our blind obedience to them. While we shall respect the requests of our customers, we shall not dispense with the efforts to ascertain whether such requests are consistent with the Rules and to the benefit of the customers. Whenever we believe that the answer is negative, we shall fully discuss the problems with our customers with the courage to eventually say "No." Shareholders and Investors Shareholders own the company. On the basis of their entrustment, Komatsu Group shall exert its best efforts to preserve the value of their investment in Komatsu and to maximize their benefit. Maximizing the benefit of shareholders does not mean that we shall concentrate on short-term profits. Rather, it means that we shall aim at long-term growth of the

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