Another factor is the person your speaking to and the level of understanding they have, and if they will be able to understand more technical and complicated words. Another factor would be the environment that you’re in, because if it’s too noisy you might not be able to understand what the other person is saying. Explain how people from different backgrounds may use and/or interpret communication methods in different ways. People from different backgrounds may communicate differently in ways such as languages, touch and using different gestures. Identify barriers to effective communication.
Or even by body language / sign language. Communications can be used to bring out changes in attitudes, motivate people and to create and maintain relationships. Communication is vital for providing and seeking information, and it is also crucial for developing positive relationships with people. Communication is important to understand and be understood 1.2 Explain how affective communication affects all aspects of own work Effective communication is important as it ensures that information is clear, accurate, non-judgemental and informative. This helps to reduce the possibility of mistakes being made.
NVQ Level 2 Questions INTRODUCTION TO COMMUNICATION 1.1 Identify different reasons why people communicate To express need to share ideas and information, to reassure; to express feelings; to build relationships; socialize; to ask questions; to share experiences. Communicating it is the primary form of transmission and reception of information. 1.2 Explain how effective communication affects all aspects of own work A good communication help to understand people needs, build trust prevents misunderstanding. When communication is well set up, allows you to provide better customer service, saving time and avoiding misunderstandings. For example in the case of a member whose primary language is not English, it is good practice to make use of plain English, easy to understand.
To be a good non-verbal communicator they should have positive body language by making eye contact at points during the conversation, smiling, having good posture, use positive facial expressions and maybe use hand gestures or head movements to express their true meaning. They must also be able to read others body language and interoperate how they are feeling, for
SHC 21 2 2.1 Find out an individual’s communication and language needs, wishes and preferences Not everyone communicates in the same way. It is important to find out a person’s communication preferences to be able to support them in the best way and meet their needs. People can have a wide range of communication needs such as: * Language * Physical ability * Culture * Self-confidence * Level of learning ability You can find out an individual’s preferred communication method by asking them or their parents if they have any preferences, observing them, discussing with your team partially someone who has previously worked with the individual and reading any information you have about them. 3.1 Identify barriers to communication. Sometimes communication isn’t always straight forward.
unit 1; unit code 1.1 The different reasons for why people communicate are to share information or views on different subjects and to ask questions. To build relationships, also be able to express concerns or feelings to that person or just to socialise with them. 1.2 Communicating in the work setting enables people to build trust with that person. This helps to get an understanding of different people’s requirements. Communication is there to prevent misunderstanding or conflict.
“How important are the voices of individuals in shaping your understanding of other people & their worlds? “ Voices of individuals are very important in shaping our understanding of other people & their worlds. This can be expressed through the use of dialogue. Dialogue is the exchange of ideas, thoughts & feelings through speech or spoken words creates communication of an interpersonal nature. Voices of individuals may be marginalised or controlling and can be used to help people shape their understandings as well as through the use of language conventions such as pace, tone, rhyme or rhythm.
Make sure you listen effectively and the use of body language is also important. 3.4 Sometimes you may need to get more specialist advice because an individual’s communication is too complex to deal with alone. Such as a speak and language therapist, sign language training. Where there is a language issue then you may need to get an interpreter.
• Note their non-verbal responses such as body language and facial expression, eye contact. • Touch and gesture • I would also look out for signs that the information has been understand and adjust my communication method accordingly. 3. Be able to overcome barriers to communication 3.1 Explain how people from different backgrounds may use and/or interpret communication methods in different ways. People’s, culture, differences in verbal communication, e.g.
Whist communicating it is important to observe the other person as well as listen carefully to what they are saying as this can give clues as to whether they have understood you, heard you or are telling the whole truth. Body language can tell you as much about a person as their spoken word. E.g. do they grimace, tense up whilst being washed or moved – are they in pain? Are they making eye contact with you?