Kellogg's Case

299 Words2 Pages
Kellogg’s 1. For a brand as Kellogg’s, where customers are as important, because Kellogg’s is a market oriented brand, it is essential to do marketing research to see the change in customer needs and preferences. When Kellogg’s do their marketing research they can tailor their products according to the customers and therefore have a competitive advantage on an established market. 2. Primary research can easily become time-consuming and therefore expensive, although it is considered as a very reliable source as it comes directly from the customers. In primary research the customers answer questions that are specific for the project. Because of these direct questions on the product the company get the exactly right information that they are looking for. 3. Qualitative research and quantitative research are very different, and they can answer different kind of questions. As the quantitative research is best to get the opinion of a large group of people and to get to know the preferences of customers, the qualitative research can explain why the customers have their preferences. For example, by quantitative research we can find out that mothers prefer to buy Rice Krispies over Coco Pops for their children, and buy qualitative research a smaller group of mothers could explain why this is the case. From this information Kellogg’s could tailor their products and marketing approach. 4. Market research can help a business to make more informed choices before doing new product development. It is risky to launch a new product as there are very few products that reach a major market share. To ask the customers what they like and what they want to buy and then create a product from this experience, there is a greater likelihood that the product will be well received on the market when the
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