Kano Analysis

266 WordsFeb 4, 20142 Pages
Suarez, RJ Glenn Eden J. January 30, 2014 D5A – Six Sigma Engr. May Macatangay Assignment # 1 Finals Kano Analysis for Buying a Smart TV 1. If the Smart TV has low graphics, how do you feel? If the Smart TV does not have high graphics, how do you feel? | Answers to Negative Questions | | Like | Normal | Don’t Care | Don’t Like | Answers to Positive Questions | Like | | | | | | Normal | | | | Dissatisfier | | | Don’t Care | | | | | | Don’t Like | | | | | 2. If the Smart TV can be used as a video recorder, how do you feel? If the Smart TV can’t be used as a video recorder, how do you feel? | Answers to Negative Questions | | Like | Normal | Don’t Care | Don’t Like | Answers to Positive Questions | Like | | Delighter | | | | Normal | | | | | | Don’t Care | | | | | | Don’t Like | | | | | 3. If the Smart TV have built in applications, how do you feel? If the Smart TV doesn’t have built in applications, how do you feel? | Answers to Negative Questions | | Like | Normal | Don’t Care | Don’t Like | Answers to Positive Questions | Like | | Delighter | | | | Normal | | | | | | Don’t Care | | | | | | Don’t Like | | | | | 4. If the Smart TV can be used for web browsing, how do you feel? If the Smart TV can’t be used for web browsing, how do you feel? | Answers to Negative Questions | | Like | Normal | Don’t Care | Don’t Like | Answers to Positive Questions | Like | | | | | | Normal | | | | Dissatisfier | | Don’t Care | | | | | | Don’t Like | | | | | 5. If the Smart TV has usb port, how do you feel? If the Smart TV doesn’t have a usb port, how do you feel? | Answers to Negative Questions | | Like | Normal | Don’t Care | Don’t

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