Kaiser Permanente - Davies Award Reflection Essay

1435 WordsFeb 14, 20136 Pages
[Type the company name] | Kaiser Permanente | Davies Award Reflection Assignment | | | | Kaiser Permanente (KP) is the largest not-for-profit integrated delivery system in the United States, and as of 2010, it has almost 200,000 employees and physicians, approximately 9 million active members, and $40 billion in revenue. Even though KP was utilizing database technology since the past four decades, it decided in 2003 to overhaul its systems and invest heavily ($4 billion) in creating a consolidated EMR called KP HealthConnect (KPHC), whose goal was to transform care and service delivery. To succeed in this monumental undertaking, KP implemented the Blue Sky Vision, which concluded that in 2015 “a successful health organization would recognize that the true primary care provider has always been the patient and his or her network of family and friends. The patient’s home would be the center of early diagnostics and service, with care givers serving as advisors on service options, clinical efficacy, genetic profile influence, and cost considerations. The Blue Sky Vision, they further concluded, could be achieved with technology that already existed, including long-standing technology such as the telephone”. KP’s strategy as an early adopter was to very early, utilize, an existing technology that was developed by a vendor (in this case Epic) to make a strategic leap forward in it goal to transform care and service delivery. Strategy - planning, design, and implementation To ensure successful implementation of the EMR, KP appreciated the fact that clinician engagement was necessary during the entire process, from the vision statement, to the vendor selection, to the successful implementation, and finally to the actual use of the system. KP identified 3 key groups of physicians who could ensure the viability and success of the EMR; the 3 types were -

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