Job Satisfaction and Organizational Commitment

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Questions to Measure Commitment and Job Satisfaction Sue Hayday, IES Research Fellow The limitations of measuring morale and motivation by direct questions about their levels was recognised at the event. The more practical approach of using statements about commitment and job satisfaction as indicators was discussed as these provide greater understanding of the issues. The following questions are given to illustrate possible statements for measuring the various types of employee commitment and job satisfaction. The choice of which to use will depend upon what is appropriate for your organisation and culture. IES would typically use the items with a five point scale with scores of one to five representing ‘Strongly disagree’, ‘Disagree’, ‘Neither agree nor disagree’, ‘Agree’ and ‘Strongly agree’. Care should be taken with negatively worded questions as the scores need to be reversed when any statistical analyses are conducted. This ensures that high scores relate to positive assessments and low scores to negative views. Negative questions where this would need to be applied are identified with an asterisk in the sections below. 1. Organisational Commitment ! I tell my friends this is a good organisation to work for. ! I feel very little loyalty to this organisation* ! I would accept almost any type of job assignment in order to keep working for this organisation ! I find that my values and the organisation’s values are very similar. ! I understand how my job contributes to the organisation’s goals and objectives ! I have a good understanding of where the organisation is going ! I am proud to tell others that I am part of this organisation. ! My organisation is known as a good employer locally Questions to Measure Commitment and Job Satisfaction 1 ! I am willing to put in a great deal of extra effort to help this organisation be successful. ! I would be

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