Janice Gall Case Analysis

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Identification of problem: Janice Gall is a plant supervisor and plant is plagued with many difficulties in terms of organizational culture and work environment. Janice wants to make employees accountable and responsible and wants them to follow standard operating procedures. She is not been able to accomplish this task and had tough time dealing with a senior employee Ron Verdi who in spite of many warnings and counseling has not improved his behavior. Janice Gall needs to address the problem of Ron Verdi and overall improve productivity, cost containment and product quality. Identification of cause of problem: 1. Accountability and responsibility in employees is missing- No SOP and rules followed 2. Counterproductive work behavior of employees- throwing a fit 3. Employee behavior and motivation 4. Autocratic management approach 5. Employee involvement is missing 6. Militant reputation of union- workers threaten 7. Schism between old and new employees 8. Working Conditions- Hot, dark, dirty and noisy.. 9. Fragmented work flow because of wrong placement of machinery 10. Monotony and De-Motivated employees.—bantering with management – group is united by common dislike for management 11. Production workers and management – 2 distinct groups 12. Interpersonal Value conflict 13. Individual – organization value conflict 14. Wrong approach to handle/tackle Ron Verdi (senior employee) - no serious actions taken previously on misconduct. Identification and evaluation of alternative solutions: 1. Change in organizational culture and work culture is required- • Clear goal setting and delineation of responsibilities and rules should be there If rules not followed then strict disciplinary actions should be taken. • Organizational Goals and associated criteria used for selection and recruitment. • Organizational activities, processes, or

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