Itil Essay

11042 Words45 Pages
ITIL® Service Management Practices V Qualifications Scheme  ITIL Service Management Practices Contents 1. Scope and purpose of document 1.1. Synopsis 1.2. Suggested reading 2. ITIL Overview 2.1. What is ITIL? 2.2. What does ‘official scheme’ mean? 2.3. Who is involved in the official scheme? 3. About OGC 4. About APM Group 5. About the ITIL Qualifications Board 5.1. Functions 5.2. Working practices 6. About Examination Institutes (EIs) 7. About Accredited Training Organizations 7.1. About ATO Affiliates 8. About the ITIL user forum 9. About ITIL V3 Examinations 9.1. Overview 9.1.1. Syllabuses 9.1.2. Examination questions 9.1.3. Examination format 10. The ITIL V3 Qualifications Scheme 10.1. Overview 10.2. Design 10.3. Scheme Structure 10.4. Foundation level 10.4.1. Target Group 10.4.2. Format of the ITIL Foundation Certificate in IT Service Management Exam 10.5. Intermediate Level 10.5.1. Target Group 10.5.2. Service Lifecycle Modules 10.5.3. Service Capability modules 10.6. Managing Across the Lifecycle 10.6.1. Format of the Managing Across the Lifecycle Module 3 3 3 3 3 3 3 3 6 6 6 6 7 7 7 7 8 8 8 8 8 8 8 8 8 9 9 9 9 9 10 10 11 11 10.7. ITIL Expert in IT Service Management Certification 10.8. ITIL Master Level (In Development) 11. V3 Qualifications Scheme Credit System 11.1. Credit values 11.2. Pre-requisites 11.2.1. Foundation level 11.2.2. Service Lifecycle Modules 11.2.3. Service Capability Modules 11.2.4. Managing Across the Lifecycle Module 11.2.5. ITIL Master Level Qualification 11.3. Selecting Modules to Achieve ITIL Expert Certification 12. Bridging From Existing V1 or V2 Certifications 12.1. Credit values for existing certifications 12.2. V2 to V3 Bridging options 12.2.1. Foundation level 12.3. V2 Practitioner level 12.4. V1 or V2 Service Manager 12.4.1. Target Group 12.4.2. Entry Criteria 12.4.3. Format of the V3 Managers Bridge Module 13.

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