Is Literature Review

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Information & Management 43 (2006) 821–834 www.elsevier.com/locate/im Information systems outsourcing: A literature analysis Reyes Gonzalez *, Jose Gasco, Juan Llopis Department of Business Organisation, University of Alicante, San Vicente del Raspeig, Alicante 03080, Spain Received 9 September 2005; received in revised form 12 April 2006; accepted 26 July 2006 Available online 7 September 2006 Abstract Outsourcing has become one of the strategies adopted by businesses to manage their IS. During the last few years, the use of outsourcing has resulted in an increase in the volume of literature devoted to it. We decided therefore to analyse the literature with the aim of identifying the main topics, the methodologies most often applied and the authors and countries that have contributed most to the area of IS outsourcing. We also intended to offer suggestions on improving research in this field. The paper thus provides a review of articles about IS outsourcing published in the most prestigious journals of the IS area and journals of Management or Business. # 2006 Elsevier B.V. All rights reserved. Keywords: Information systems; Outsourcing; Literature review 1. Introduction Outsourcing has become a basic strategy of the IS field [3] and has experienced a considerable growth in recent years. According to some analysts, this growth will continue in the near future. Forrester, for example, forecasted that European enterprises will spend over s 128 billion on computer outsourcing in 2008 [56] and the Gartner group has estimated that the worldwide IT outsourcing market will grow from the US$ 180.5 billion revenues in 2003 to US$ 253.1 billion in 2008 at a compound annual growth rate of 7.2%. Some of the largest IS outsourcing providers are IBM, EDS, CSC, Hewlett Packard, Oracle, General Electric, HSBC [61]. These traditional enterprises have been competing in

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