Introduction to Communication in Health and Social Care

417 Words2 Pages
UNIT 1 INTRODUCTION TO COMMUNICATION People communicate with each in my work setting to tell you what they would like or how they would like something done ie: what they would like to eat, or what clothes they’d like to wear that day . They could also tell you how they are feeling, whether they are under the weather ,happy or sad. As you could be the only person they see all day they usually welcome and enjoy communicating with you whether it be sharing stories and experiences or generally socialising. We use communication to ask and answer questions such as , Where do u keep the sugar ?, How are feeling today ? or What would you like for tea?. It is important to observe an individuals reaction to your communication so you can determine whether they’ve understood or how they feel about the communication. You could observe their body language, engage eye contact, watch facial expressions and hand movements. The tone and volume of your service users voice can determine whether they are happy or annoyed with your communication to them .Small gestures or touch can also assess this. There are many barriers to effective communication which include hearing difficulties, blindness or poor sight, mental health problems, different language barriers, being under the influence of drink or drugs, learning disabilities, different accents and lack of confidence. Effective help and advice is available to improve communication and overcome some of these barriers. Sign language specialists, interpreting and translation services, speech and language specialists, occupational therapists, special educational needs co-ordinator, support from colleagues, manager or supervisor and use of picture cards are all methods of doing this. Confidentiality means keeping personal information gained from a service user/client secret and not disclosing this information to anyone else.

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