1.1 Identify different reasons why people communicate People communicate to: * Express emotions * Give or gain information * Express views * Express wishes * Express pain * Warn of danger 1.2 Explain how effective communication affects all aspects of own work In our jobs we need to communicate with people all the time, most importantly, the person we are supporting. We also need to communicate their family and friends, colleagues and other professionals who are involved in their care. The way in which we communicate will be different depending on the person we are communicating with and the reason we need to communicate, this is effect communication. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them It is important to observe an individual’s reaction when communicating because they can give you answers through various interactions as well as conversation. Some individuals may be non-verbal communicators in which case they may use facial expressions, signs or even intricate eye movements.
Unit: 50118195.cu1530-Promote communication in health social care or children’s and young people’s settings (L3) (3) (M) 1.1 Identify the different reasons people communicate. * express needs * share ideas and information * reassure * express feelings * build relationships * socialise * ask questions * share experiences * understand and be understood * share opinions, knowledge, feelings, and emotions. 1.2 Explain how communication affects relationships in the work setting. Communication is an essential tool a carer can use to meet the needs of all service users, It is a basic requirement of our job role to communicate with individuals and their families, other members of staff on a daily basis. Communicating with other staff members ensures effective team working and continuity of care.
Both are a quick way to make sure messages are received immediately. There is also written communication which is either by letter, email, fax or even SMS text messaging. This way of communicating can take longer to reach the recipient, therefore verbal communication would be the most up to date and the correct
A good verbal communicator is someone who listens well and can think and express ideas clearly. They should be someone who respects other people and makes them feel comfortable. They should have a good memory to make people feel listened to, and be patient and not rush people when engaging in conversation. In health and social care, verbal communication is useful to talk to everyone who can understand the same language as you, and who has the ability to understand it. To be a good non-verbal communicator they should have positive body language by making eye contact at points during the conversation, smiling, having good posture, use positive facial expressions and maybe use hand gestures or head movements to express their true meaning.
It can be used to express the person’s needs and helps to develop trust and establish good relationships between care givers, clients and their families. Communication is also needed for negotiation and to prevent and resolve any conflict and/or misunderstanding. This is shown in Tuckman’s stages of group interaction theory (forming, storming, norming performing). 1.3 Explain why it is important to observe an individual’s reactions when communicating with them An individual’s reactions to communication can not only be shown through what they communicate verbally in the tone, pitch and even silence, but in their non-verbal responses such as in body language and gestures, facial expressions, eye contact and through touch. Also their reactions can show their emotional responses to certain information, if it has been understood and also if there needs to be any adaptations to the way in which they communicate with others.
Unit 4222-201Introduction to communication in health social care or children's and young people's settings Outcome 1Understanding why communication is important in the work setting 1.1: People communicate for different reasons, to portray their feelings, emotions, pain, fear, anger, joy, love and opinions. The communication could be professional (formal), or personal (informal). It is important within a social work environment that information is recorded, as it may be called upon for legal reasons. All communications are confidential, and on a “need to know”, basis. Communication between colleagues is essential, so that it ensures a continuity of care for the client, and all staff are aware of the current needs of the client.
COMMUNICATION 1.1.1 | There is a range of communications in any workplace. In Health and social care this range can be very variable, depending on the sector that you are communicating with. You will be required to communicate with individuals and groups. These can range from service users, their families, staff and other organisations. Always remember that in Health and Social Care, that confidentiality is a must, and alongside Data Protection these two rules must always be obeyed.
Unit 1 1.1 People communicate for different reasons, to portray their feelings, emotions, opinions, etc. The communication could be formal, or informal, it is important within a social work environment that information is recorded, as it may be called upon for legal reasons. The way to record things that may occur are by the PRF forms that we may be filling out or possibly onto a WMAS 54 incident form. All communications are confidential, and on a “need to know”, basis. Communication between colleagues is essential, so that it ensures a continuity of care for the patient and all staff are aware of the current needs for the patient.
This is because the service users need to be able to communicate well with the carers. Interpersonal communication skills are oral, written and nonverbal methods. However interpersonal communication is usually face-to-face communication which could involve different numbers of participants which could even be in a small space like a consulting room where the service users and family members may have to go to discuss issues with staff in the residential and nursing
In many situations we face daily, but especially in health and social care settings, a wide range of ways to communicate is essential to be able to communicate effectively with many people of different needs. There are four main ways of communicating: * Verbal or Oral Communication * Written Communication * Computerised Communication and * Special Needs Communication Verbal Communication Verbal Communication is one of the most important and most commonly used types of communication, as it allows relationships to be easily established between the carer and patient, for example. Examples of verbal communication include explaining policies or procedures to staff members, also while conducting interviews. Verbal communication is perhaps most often used for building relationships with people in health and social care settings and forming professional relationships. It is also useful for providing support and giving advice to patients.