Introduction to Communicate in Health and Social Care or Childrens and Young People Settings

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SHC 21: Introduction to Communication in Health, Social Care or Children’s and Young People’s Settings OUTCOME 1: Understand why communication is important in work settings. 1. Identify the reason why people communicate * People communicate to get their points across * We communicate to express our feelings and emotions * People communicate to ask questions or to ask for something * To build and maintain relationship and rapport with others * To give encouragement and show others they are valued * To develop positive behaviour with children and young people * To sustain a positive working environment 2. Explain how effective communication affect all aspect of own work. In a work setting, communication is the basic requirement needed to do any given task or job. Communicating with other members of staff in a work setting is vital. If there is a breakdown or lack of communication in a work setting, the knock on effect is negative. This is because it affects the entire flow of work, duties that is to be undertaken, targets that is to be met, schedule that should be followed, who is responsible for what and what the end of day results are. Nevertheless, communicating in a work setting with other members of staff ensures that the staff or team is working effectively and the relationships between each other are not affected. An affected relationship in a work setting should remain positive and effective as it is the underlying factor to which we work and communicate on a daily basis. For example working in a nursery a child may have special dietary requirements such as the child being allergic to nuts. If this information is not communicated effectively it may cause a knock on negative effect. 3. Explain why is it important observe an individual reaction when communicating with them It’s important to observe an
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