Interview Questions Essay

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Supply Chain Management Suggested Interview Questions What follows are suggested questions for you to use in your interview with your client company. These are very general and may not apply to your company in all cases, so be sure to use good judgment to create your own list of questions. Do not report in a question-and-answer format. Key Logistics Performance Measures * What things get measured in this company? Please list all specific measures. * How is the data from these measurements used for reward, evaluation or performance improvement? * How frequently is this data examined? What actions does it lead to? * Are you measuring more things or fewer things recently? * Can you point to any important changes you have made due to measuring your performance? * What unique issues affect your industry and business? Examples might be lead times, volatility, scare resources, etc. Customer Service Policies * How are customers differentiated by your company? For example, do you have gold customers or A class customers? If not, why not? Does this mean that customers get the same treatment regardless of their strategic importance to the company? * Who are your most valuable customers? What makes them so? Do you base this on profit, sales, or some other measure? * Who are your least valuable customers? What makes them so? (No need to name names here, but to describe the type of customer that is least profitable, etc.) * How are service levels different for these different levels of customers? That is, do some get more frequent delivery, better credit terms, etc.? * How important are relationships in this business? How formal are your relationships with your customers? * Do you have a formal Customer Relationship Management program in place? If so, please describe it; if not, why not? * Is there a reward

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