Explain from a conceptual standpoint versus a technical standpoint. (Points : 30) Protecting employee information is as important as maintaining its database. Organizations are responsible for… (TCO 8) HR has operated as a back-office function since its inception. Including technology in a traditional people-oriented business has created a significant change not only for the business, but also for employees. Explain how you would communicate this type of technological change to your HR team, as well as the organizations.
BSBCUS501C: Manage Quality Customer Service Assessment 2: Why is it necessary to clearly identify, before designing product and service offerings, customer needs, and what are some of the less obvious service aspects that might inform purchasing decisions? Customers are fully aware that if a company is not able to provide them with a service or offering to meet their needs, one of the competitors will be able to. With this in mind, it is essential for business’ to research and communicate with their customers to gain the relevant feedback required prior to development. Development should reflect research findings and should meet customer and market needs. Internal and external customers provide business with information about how their products are used, new opportunities for their business, trouble-shoot issues with their product, and organise workloads.
TLIP4001A ASSESSMENT ACTIVITY 1: How can examining future opportunities and directions help towards the contribution of a shared vision and values for the workplace, and the shaping of business goals and objectives? A customer service delivery plan is a strategic and tactical plan for achieving marketing objectives. It is a detailed document that determines how new business will be acquired and how the existing customer base will be maintained and strengthened. Customer service delivery plans are not just about targets and how to achieve/exceed these targets. ASSESSMENT ACTIVITY 2: Why is it necessary, as part of the planning process for customer service teams, to review previous performance and successful approaches and to identify factors affecting performance?
Technological change can also affect the internal working arrangements - machinery leads to redundancies, new training may be needed etc. (Internet shopping and self-scan checkouts) Outsourcing production to cheaper countries. Skills requirements - Assessing the skills of the current workforce is an essential part of human resources planning as it enables a business to build up a profile of the training, experience and qualifications that employees already have. This is very important whether the business is capital intensive or labour intensive. As the nature and type of work changes within an organisation, so do the skills requirements.
Riordan Strategic Plan Team C MGT/498 November 20, 2013 Instructor Riordan Strategic Plan Strategic planning is necessary for a company’s growth and success. Businesses clearly must define company goals and conduct extensive research to get a grasp of industry trends, which allows them to take advantage of available business opportunities. They can achieve this by carefully analyzing a particular business industry, and an honest assessment of their company's strengths and weaknesses in meeting the needs of the industry. The strategic plan will allow Riordan Manufacturing to focus on a particular niche in the marketplace, which makes sales, advertising, and customer management more effective. The plan allows
Identify the main reasons for reviewing working methods, products and / or services in a business environment. • Ways of working – Ways to improve performance and obtain feedback and move the business forward • Products and services provided – These need to be reviewed as the market place is fast pacing and constantly changing. Its important to do the above so that business keeps up to date with the current market. 2. When a business is going through change: a) Describe the different types of support that people may need.
It is vital for Kudler to continue reviewing and improving its information system to ensure its appropriateness to the changing characteristics and needs of its customers. More focus should be placed on forecasting techniques to ensure that there would be a match between what the company offers and what the customers need. The best decision may be to use a combination of methods to forecast sales rather than just one (Payne, 2012). Once the manager accepts the process, they must see to it that it is logical, it fits the needs of the organization, and it can adapt to changes in the environment. Threats and
The continuous improvement plan should constantly sight facts, information and on sight analysis to determine why inefficient conditions exist. We will need to study our strategy, operational structure, and staff. We also need to observe our competitors and external market factors. Once we have identified the issues, we need to look for opportunities to improve and identify the priority in which the improvements can be made. It is
Data Collection Methods Used in Research Data collection methods include identifying the problem and determining if fixing the problem will benefit more than leaving the problem alone. Selection of a study group is the second step. The study group needs to be critical to provide proper decisions. The task force needs to include people from all departments of the company. Identification of key variables and operational definitions is the next step.
Also will need to establish the productivity measures and compare those with the company or organization figures. Lastly, the manager will need to have a team meeting; take contribution on achieving the goals set by the manager, and institute a common goal for the teams. The transformational leadership style will work for the restructuring strategy with the new management practices, because the teams are mature and under the strong leadership of new management. In order to allow the new transformational leadership to be effective, one will have to recognize critical competencies, educate their employees, and motivate, empower, and encourage the teams to facilitate them to focus on accomplishing their goals effectively. It is important to engage the employees in the critical thinking process, decision making process and setting a common subsidiary goal that will be able to help the specialists to merge well with the existing teams.