Influences and Barriers in Communication

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Influences and barriers in communication Effective communication is important to promote both professional and personal relationships but surprisingly only a small percentage is relayed through verbal means. Tone, pitch and speed and none verbal communication make up as much as 93% of our total communication. All of these factors are influenced by our differing cultures. We live in a multi cultural society and much of how we communicate is through gestures, facial expression, posture, eye contact, touching , observing and personal space. However to use too much eye contact is considered rude or even aggressive in Eastern Asia. Communication can either promote the development of good relationships or create barriers. (Stuart and Sundean 1995). It may be beneficial to consider using an advocate or close family member to try and break down any barriers. It is possible to discover problems whilst observing an individual. Hearing, visual impairments, physical illness or disability, language barriers, learning disability are all issues that can influence how well a person is able to communicate. In the case of someone suffering with dementia, the principals are fundamentally the same. Patience is needed , sentences should be short with regular pauses and repeated if necessary to aid understanding. The subject may have difficulties with concentration and remembering and retaining new information. Flash cards and photographs can prove useful. It can be very helpful to have a family member available to prompt the individual and who can contribute to the assessment process. Other obstacles in communication includes illness and bereavement as when someone is distressed they may find it hard to communicate. They may not listen properly and so misunderstand or not be able to interperate what is being said. They might also be emotional or have difficulty

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