Individualised Care, Inter-Agency Working

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Log 4: Individualised care and working with families Using a minimum of 3 references and in 600 words, describe the importance of individualised care from both the service user and the service providers' perspective and discuss the value of involving individuals and families in health care decisions. This essay will describe the importance of individualised care from two perspectives: the service user's and the service provider's by considering the issues of individuals' and families involvement in health care decisions. What is individualised care? Accordingly to Kitwood (1997) it pays full attention to biological, sociological, psychological, and spiritual needs thus addressing holistic care. This requires the flexible approach and is important so that people are not categorised, as every person is unique in their abilities. It is healthcare professionals are accountable to assist patients to use their skills to aid their return to health. People should be inspired to make their own choices once informed with evidence that is appropriate to their needs. Under the Mental Capacity Act (2005) they also have a full right to make that choice even if the decision is deemed in their best interests and assistance should not be refused to them if they decide to do so. Additionally, within the Mental Capacity Act (2005) there are five principles essential when considering individualised care (Appendix 1). At the heart of individualised care is an appreciation that each person is unique. A person's personality, experiences, knowledge, preferences and life history all make up what is referred to as 'personhood' – these are the things that make people different from each other. Although this might seem fairly obvious, all too often people in healthcare settings are treated as an object, therefore helping a person to preserve their personhood will have a dramatic

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