In-Home Services Effectiveness

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Evaluation of the Effectiveness and Ineffectiveness of the In-Home Supportive Services May 2010 Evaluation of the Effectiveness and Ineffectiveness of the In-Home Supportive Services Prepared for: In-Home Supportive Services County of Sacramento Department of Health and Human Services Prepared by: Monica Gamboa, Student Psychology 122 Class California State University, Sacramento May 2010 Acknowledgements The writer of this report is indebted to the following people for contributing their time and resources to make possible the data collection described in the following pages. Guy Klopp In-Home Supportive Services, Program Planner County of Sacramento, Department of Health and Human Services Tammy…show more content…
12 Executive Summary The purpose of this report is to provide feedback to the In-Home Supportive Services (IHSS) on the effectiveness of their program. This program offers various services, from monetary help to care provider disposition. This report includes information on what the program excels at and what it is lacking. Data was collected from the interviews conducted with the IHSS participants. The IHSS offices sent the participants letters to inform them about our call to request an interview from them. After the letters were sent we called the people to request an interview; we interviewed those who accepted. The interview was conducted in the participant’s home to make them feel at ease. The interview was semi-structured and recorded with a digital recording device. Results showed that overall the participants are satisfied with the program. However, others have concerns about it and expressed their dislikes. Some mentioned they disliked the process with which the care providers are hired. Others mention dissatisfaction with the small amount of hours given to the care providers that attend to them on cleaning, dressing, feeding, etc. Moreover, unhappy with the treatment that the care givers get from the…show more content…
The purpose of this program was to administer the delivery of domestic and personal care services to those in need, so that they can safely remain in their own homes. According to The First Report, in Sacramento County there are about 12,000 IHSS consumers. More than half of these consumers are 65 years or older. The Sacramento County caregivers collectively amount about 1.2 million hours per month, accumulating $11,400,000 (Sacramento County IHSS Public Authority and IHSS Advisory Committee, 2002). However, this money is not paid solely by the government, but also by the state and the county. Although paid by the government, wages of caregivers are controlled by the State Controller’s
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