Improving Profitibility and Efficiency Essay

2068 WordsApr 24, 20139 Pages
IMPROVING PROFITIBILITY AND EFFICIENCY THROUGH THE IMPLEMENTATION OF INTERPERSONAL COMMUNICATION Prepared for Mr. Ralph Felzer General Manager The Rusty Pelican Prepared by Thomas S. Kennedy Student of Business Administration Owens Community College April 29, 2012 MEMORANDUM TO: Mr. Ralph Felzer FROM Thomas S. Kennedy T.S.K DATE: March 23, 2012 SUBJECT: Improving Profitability through Efficiency. _____________________________________________________________________________ Here is the report you requested concerning our team’s recommendation on the research we have conducted for the implementation of one of the three interpersonal communication skills previously discussed. We have conducted preliminary research via the World Wide Web, as well as other regional and national publications concerning the Seven Habits of Highly Effective People, the Myers-Briggs Type Indicator, and Clifton’s StrengthsFinder and studied various ways to improve efficiency here at The Rusty Pelican by interviewing employees, researching methods other hospitality industry leaders have implemented, and last but certainly not least interviewing our guest as well. I am indebted to Sally Smith, Dan Garcia, and John Adams as they have tirelessly been assisting me in our research efforts. I would like to extend my gratitude to you as well for giving me the opportunity to head our research team, as it has been extremely educational not only concerning interpersonal communication and improving efficiency, but even as to the marketing practices utilized by the service industry. CONTENTS PAGE Executive Summary…………………...…..………………….………………...……………….iv Introduction…………………………………………………………………..…………….…....1 The Three Tools Outlined………………………………………………………………….….2-4 The 7 Habits of Highly Effective

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