Improving Organizational Performance Simulation Summary

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Improving Organizational Performance Simulation Summary June 4, 2013 PSY/428 Dr. William Anderson, PhD Improving Organizational Performance - Simulation Summary Organizations need to understand the psychological structure of its employees and utilize ways to implement this information to improve job performance. Organizational psychology takes theories, research, and intervention and communication strategies and applies them to groups in both work and non-work settings. During this simulation exercise I was asked to evaluate the problems within a company and make recommendations for solutions to improve employee job satisfaction. The company I worked with was Airdevils Inc., a professional aerial stunts firm that provides a complex and diverse variety of dangerous stunts for various industries from marketing to movie productions. The founder and CEO of Airdevils, Celsey Evans, hired Dream Teamworks to assist in finding why there has been a decline in customer satisfaction. Dream Teamworks is an organizational psychology consulting firm who will analyze all employees, structure, and policies of Airdevils; making recommendations to improve employee and customer satisfaction. I am an organizational psychologist working with Dream Teamworks and will record my findings. Celsey Evans fears the high number of employees hired at once has left the employees unfamiliar with the people they are working with causing intrapersonal conflict among them. To get to the root of the problem Celsey has administered the Job Description Index Survey (JDI) and I have evaluated the findings. I have found most of the employees to be content with the employees they work with and do not feel this is the root of the problems in job performance leading to unhappy customers. My findings of the JDI survey is the employees are feeling bored and finding the stunts they are

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