Communication is used to benefit relationships and maintain safety and consistency. All communication has an effect on the person you we are communicating with. In our job we communicate with person who we supporting, with their family and friends, with colleagues and other professionals. It is a two-way process called an interaction and it is important that we watch the effect so that any problems we can identified and deal with. People communicate through - speaking, facial expression, body language, position, dress, gestures - which called non verbal communication.
It's important that good relationships are had with colleagues and other professionals such as Nurses or Doctors, thus allowing people to work and communicate effectively with each other and share knowledge and information. A lot can be learnt from simply asking others with more experience and skills. People can communicate for a number of different reasons, these can include to show how we feel, to pass on information or obtain information, or for social reasons. Communication can be written, verbal or through body movements. 2) Explain how communication affects relationships in the work setting If there is effective communication and people work as part of a team and help each other with workloads, this helps to build a trusting relationship with one another.
I have to utilise different skills when communicating with the different individuals for example- a member of staff may need to feel valued supported and understood , I may need to adapt the way I communicate to ensure them I understand. By having staff meetings, 1:1's with the staff to discuss any issues they have, discussed they work performance. This will hopefully help with their morale within work. When I am speaking with people I am the managing I need to know they understand my instructions, and understand that as their senior they have to do the duties that I request of them, this also has to be communicated to ensure people are happy to carry out the tasks I have requested of them. I am happy to use visual aids and also to communicate by example, therefore if I am discussing an issue with the domestics I will quite happily show them what is required and how to achieve the desired result to ensure there is no misunderstanding.
Throughout the life long process of developing a sense of self the there are two factors that shape an individual. Who we are internally and who we present ours self to others and have conformed to social norms through the context of socialization. Within the process of socialisation, social structure and social interaction are both essential ingredients in an individual’s day-to-day life. This is because humans have the need to interact with each other for survival needs and furthermore maintain existence. According to the Macionis and Plummer, socialisation is defined as; “The lifelong social experiences by which individuals develop their human potential and learn patterns of their culture (Cited in Macionis & Plummer, 2012, p. 695).” Socialisation establishes the importance of an individual’s social identity through both aspects of social structure and social interaction.
1 - Understand why effective communication is important in the work setting 1.1 Identify the different reasons people communicate: People communicate for many different reasons. A few are listed below: * Request things: A client may request something as simple as picking something up that they may have dropped * Express feelings: A client may be feeling down or mad about something * Social: A client may communicate for social reasons, communicating with people form relationships and friendships and more than likely communicate on a regular basis. 1.2 Explain how communication affects relationships in the work setting: Communication can lead to good or poor service within an adult social care setting. Good communication with service users encourages participation in activities therefore promoting equality within the care setting. The service user can gain the trust and understanding from the care worker and therefore communicate with ease the needs that individual requires.
In life, we make several relationships, as human beings, the need to social and develop relationship with others is very necessary. However, to find a sense of belonging and to fit into a group, we need to be like them. Obviously, we tend to share more and be understood more when we’re surrounded by the people who are like us. There is no doubt that our relationships with others help us to reflect and define who we are. Most people are other people.
This could be a verbal greeting such as 'hello' or a non-verbal expression such as a smile or hand shake. During this initial meeting we should be able to get a basic first impression of the personality, needs and expectations of the person, which will help in maintaining that relationship. Maintaining relationships - Once a relationship has been established, we are maintaining it every time we meet with that person. This can take the form of informal interactions e.g. exchanging thoughts about interests and activities, or, more professional communications which could include the gaining and sharing of confidential information.
a. Before giving the speech, audience analysis involves the study of the diverse characteristics of audience members, and then, based on those characteristics, the making of predictions about how audience members are apt to listen to, understand, and be motivated to act in response to a speech. b. During the presentation of a speech, audience feedback occurs when audience members provide nonverbal and verbal cues that indicate their reactions to what the speaker is saying. 2.
It is extremely important for a speaker to be concerned about how they dress when speaking in public. The way you dress when speaking to an audience is the most important form of nonverbal communication. Clothes set a stage for the first impression (Kalisch, B.J. & Kalisch, P.A., 1985). The first impression sets up the observer to make judgments about the person and the type of interactions that will take place with that person (Waller-Wise, 2007).
A group can be made up of two or more people. The social group work can be defined as any two or more people in social interaction who share expectations and responsibilities to the group and who share a unifying characteristic or sense of purpose. The study of social groups is conducted by sociologists who analyze behavior and interactions among people and show how these interactions shape societies. According to Trecker H.B. (1955) Social group work is a method through which individuals in groups in social agency setting are helped by a worker who guides their interaction in programme activities so that they may relate to others and experience growth opportunities in accordance with their needs and capacities to the individual, group and community development.