Then they take it out on the administrative medical assistant that took the call. In situations like this one knowing how to communicate with angry patient can help calm the patient down and make the situation better. Planning of activities within the medical office is important for the Administrative Medical Assistant. MAA have to do duties that are related to the healthcare industry. These duties may include answering the phone, ordering supplies, or greeting patients and visitors.
Without effective communication our jobs as professionals would be impossible. A breakdown in communication could affect our ability to identify a patients needs, therefore affecting successful patient care. We also need to communicate effectively with our colleagues. We need to hand over our patients care needs at the end of each shift and at regular intervals to all inter-professionals involved within their care. If important information is not thoroughly communicated then there may be a negative outcome.
Developing Communication Skills In Nursing Essay Nurses largely affect society in the health care system by helping, supporting and caring for an individual, a whole family or even an entire community. While in the medical surroundings, the nurse becomes the primary contact for the patient in care and spends a lot of time with them. Before approaching a nursing care situation a nurse needs to clear all judgments and respect every individual, as there are many different religions, morals and personal beliefs in the world today. Therefore nurses need to develop the ability of quality communication skills which helps to create great interpersonal relationship skills in nursing. Communication and interviewing are both skills needed to develop interpersonal relationships within the nursing environment.
How does effective communication incorporate the basic elements of communication? Effective communication in a healthcare is crucial for healthcare professionals and the patients to provide the proper care they need. When there’s not enough communication medical care will not be given effectively due to mistakes that will me made when things are not communicated clearly or correctly. Communication begins when we greet or see a person. When lives are in someone’s hands effective communication is a must in healthcare.
When you have confidence it makes you feel good about yourself and makes you communicate more effectively to the other peers that you are talking to. Speech the way you present the information, the ability to listen effectively. Last repeating the information back, to make sure you have it correctly before you deliver the message. Health communication is a vital topic for research because everyone interacts with health care professionals at one point of life, encounters health-related messages in theprocess wither it is a health issue or a family member health, (Centre for the Study of Communication and Culture Volume 21 (2002) No. 3).When dealing with Interpersonal communication you must be clear, thorough and
M1: Assessment of Argyle’s and Tuckman’s Communication Theories & the Role of Effective Communication & Interpersonal Interaction in Health & Social Care Effective communication and interpersonal interaction are vital in a health and social care setting. This can ensure that a service user’s needs are met by the healthcare professionals involved. An example of this would be a paramedic bringing a patient into hospital and communicating correctly with the doctors and nurses about the patient’s condition, such as if they have a particular type of injury or if they are allergic to any medication. If important information like this is insufficiently explained to other healthcare professionals, then treatment for the patient would be inadequate and have a negative effect on the patient’s treatment and recovery. To help understand communication and interpersonal interaction, two theories will be discussed, these are: Argyle’s Communication Cycle and Tuckman’s Group Theory.
They are different forms of communication available for example one to one, group, formal, informal, verbal, oral and so on. Communication between care providers and care users Health care professionals can communicate with service users frequently in a variety of ways. These could could be formal or informal. If communication is not understood by the the service user it can make them feel as though their concerns are not being treated properly and that they are not receiving the quality of treatment they would like. Therefore it is absolutely essential that the the communication between care providers and receivers is of good quality.
This theory would allow service users and health care professionals to communicate more easily and effectively. For example, a nurse would be unable to give effective advice and comfort to a patient until she was able to know what the service user was feeling. From what the service user originally said, by analyzing her behaviour and words the nurse is able to choose the most appropriate way to respond which would benefit the service user the most. This would be done by following the stages of the communication cycle. the service user will ‘think of an idea’ or something they would like to say, code the message and send it by a means of communication to the receiving individual, the nurse, who will then decode the message think about what was said and from that respond in a way in which to answer or help the service user, i.e.
It is very important as it allows the health care worker to perform their role effectively, allowing them to work with colleagues and also develop supportive ties with the users of the service who come from different types of backgrounds, cultures and religion. It can help someone to understand what another person is saying. It also means that they can express their own needs and concerns. When someone is seriously ill, there will be many things that need to be discussed. Some of these discussions may be difficult and emotional.
Understanding effective communication and the interpersonal relation skills begins with knowing the contexts of communication, forms of communication, interpersonal interactions, communication and language needs which includes preferences (Mcsherry, 2012, pg 24). These relations constitute the LO1 framework. All health care and social workers need to have effective communication skills in order to work effectively with diverse range of people within the healthcare services (Feldman, 2008 pg