People receiving care services must be confident that they can trust those who deliver care not only know what to do, but also to know how to do it well. It should be a sustained activity which, when embedded into the culture of an organisation, will increase staff morale as well as enhance the quality of their performance, which will result in positive outcomes for organisation and individuals. Analyse potential barriers to professional development. When planning professional development it is important for a manager to engage the expected participants in the process as a partners. If the participants are receptive to the development opportunity they will be more likely to find solutions to
It provides opportunities to learn from your experience and develop your working practice. It is both a tool to help you analyse specific interactions or incidents that have occurred at work, as well as a method of working in the moment that is mindful and self-aware. 1.2. Explain the importance of reflective practice in continuously improving the quality of service provided? Reflecting on your practise is important as it can help you to focus on what you have done well and identify areas you may need to improve I.e.
1.1 Explain the importance of continually improving knowledge and practice Professional development is a hugely important aspect in any industry to ensure the success and effectiveness of a business. Managers must ensure they continue to update and refresh their knowledge through, for example; research, training, seminars, workshops etc. in order to ensure current working practices are meeting legislation such as employment laws, equal opportunities etc. and meeting standards such as the care council code of practice and national minimum standards and regulations as set out by CSIW. It is vital for management to be aware and up to date with relevant legislation and information, as it is a part of their role to guide, support and influence other staff to do well in their own roles.
What is continuous improvement means in the context of organisational success Continuous improvement is a quality philosophy that assumes further improvements are always possible and that processes should be continuously re-evaluated and improvements implemented. It is also the seeking of small improvements in processes and products, with the objective of increasing quality and reducing waste. It is believed that an organization must constantly measure the effectiveness of its processes and strive to meet more difficult objectives to satisfy customers. Continuous improvement is an ongoing effort to improve products, services or processes. These efforts can seek “incremental” improvement over time or “breakthrough” improvement all at once How it is possible to lead continuous improvement systems and processes - Encouraging and supporting team members to participate in decision-making processes: Quality management is a process in business that requires participation from everyone, from senior management to those on the shop floor.
The current continuous improvement processes in place within my organisation ensure that it has the ability to remain competitive in today’s business environment. The following functions and behaviours are currently in place: • Customer-driven orientation • Customer satisfaction endorsed as the number one priority for the organisation • Constant focus given to meeting customer needs • Continuous improvement a part of all activities • The organisation recognising that product quality is dependent on process quality • A process of measurement existing to enable comparison of actual business performance against the expected outcomes and against the performance of other organisations • A focus on the elimination of waste, rework and errors • The consistent use of problem-solving techniques to address issues and prevent recurrence • Statistical data and analysis used to monitor and review the quality of processes within the organisation • Key performance indicators linked directly to customer satisfaction and the associated outcomes 2.) ‘In order to achieve improvement in quality, continuous improvement must be a key part of the organisational culture.’ Discuss this statement in the context of how continuous improvement enables the organisation to improve the processes and systems successfully and reliably. Continuous Improvement is key part of the organisational culture. It is an ongoing process of activities and initiatives adopted by organisations to
This could be ensuring that all staff is using best practice and everyone is working in the same way. What impact would their be on the service provided by the business, with the change on working methods will the service offered to clients suffer or will it benefit the client. Failing to review the impact of change could lead to failing within a business. It is important when changes are being implemented with in a business that staff are fully trained and supported throughout. Most businesses would have a change manager who would implement the changes.
By focusing attention on setting understandable performance expectation, it will help the employees know what is expected of them to be successful on the job. HRM defines career development goals as part of the process they make it very clear how the current position supports employee growth and additional opportunities the employee may explore. HRM should inspire employees to strive and achieve the company’s mission statement and objectives. Corporation and the employees should understand how an employee contributes to the organization. With customary discussions on feedback, coaching and position updates encourage flexibility.
We believe in fostering the creativity in all of our employees so that they can produce JAJ quality services at the first hello with our customers. Attitude reflects leadership and our customers will feel important and involved with their specific project with us. JAJ Profession Services has a basic business model and as we continue to grow we will evolve to become a stronger better steering business. Marketing is significant to getting our services sold and utilized; we target the specific needs of each individual client. Our customers will get exactly what they want and we will not waist resources.
Coaching or mentoring new employees is also a great way to train employees and it has the added bonus of a more personal touch that can be very effective. Managers should always monitor the training process to make sure that the benefits of the training program are maximized. The training process consists of three phases: (1) needs assessment, (2) development and conduct of training, and (3) evaluation. (Gomez-Mejia, et al., 2010 p. 250) The needs assessment phase identifies the needs and the problems that need to be addressed in the training program. The development and conduct phase is specifically designed by the needs of the company.
3 PRM Activity 1 1. 2 Purposes of Performance Management and its relationship to business objectives One of the main purposes of performance management is to continuously improve the performance of employees. This includes making sure that: • employees are carrying out the duties they are employed to do in an effective manner • If they need any help, support or training for improvement this should be arranged • employees are given the feedback if there is any issues with their work and directions how to improve or make a change By developing and improving performance of the employees contributes to the overall business objectives, develops the business. Another important Performance Management aim is to ensure that everyone in the organistion knows: • What are the business goals • How their role helps to achieve the businesses goals • What skills and competencies do they need for the role • How they are doing, what could they do better, how to improve When an employees are well informed and engaged in their work they are most likely to do the best what they can for the organisation. They feel happy in the work place and show loyalty to the manager, team.