Concrete analysis was done through the use of ethnographic interviews, keen observations, and the obtaining of corporate documents. This essay will conclude with future suggestions for the betterment and preservation of organizational culture and its co-creation processes. KEY WORDS: Organizational culture, cultural co-creation, customer-service oriented “Management and executives are interested in organizational culture...because they believe their organizations culture is unique and can be an effective tool in attracting employees or distinguishing [them] from competitors (Keyton, 2005).” From the drafting of a business plan,
In the paper, I will evaluate the various marketing, finance, and human resources functions and discuss how the organizational design influences Aetna's organizational structure as a whole. A Functional Organization As a functional organization, Aetna has a CEO and departments organized by specialized functions. Reporting to the CEO are Vice Presidents of Information Technology, Accounting, Legal, Human Resources and Sales. Each departmental leader is responsible for guiding their respective areas in support of the organization's ultimate goals. They motivate their staff members and communicate the high level messages received during leadership meetings.
UNDERSTAND A RANGE OF LEADERSHIP STYLES, THEIR BENEFITS AND POTIENTIAL IMPACT ON INDIVIDUALS AND PERFORMANCE 4. Identify the most commonly used leadership style(s) within an organisation and explain the likely effect this leadership style(s) has on a team’s performance. The most effective and commonly used leadership style used within an organisation is Situational Leadership. The success of this leadership style on enhancing the performance of its employees relies on the skills and the consistent execution of its principles by the ‘situational leader’. Situational leadership is a style that utilises all four leadership styles discussed in question 3: 1.
Is really important that all the departments have a high standards of communication between each other to make easy our job end to minimise or resolve eventually mistakes. - FACILITATOR: a person who assist a group or team to reach a decision or achieve an outcome. In my business I identify this position in my General Manager and in myself. In the General Manager because is the person who has the last word for the main decisions and in myself because I am the person who connects the team with highest managerial role. Together we analyse the proposals of the team and we decide which are useful to facilitate the achievement of goals.
* Therefore, marketing and branding was probably not seen as a valuable to the industry because customers were seen as cost-conscious, fickle and provided an unstable demand 2. How did they meet and overcome those challenges? (Key Success Factor) * Cemex CEO, Lorenzo Zambrano saw that cement was actually a 'culture industry' and that 'brand positioning plays a major role in market share" * He did the following: * COMPANY: * Create a business model: * Focus on core business * Provide customers with best value proposition. (What are the value propositions of Cemex? High-quality product, durability, as perceived in the market?)
Managing Service Quality’s ultimate aim is to have satisfied customers. Michaela Martin and Antony Stella (2011, p9) This also includes measuring all process elements, the continual improvement of the products, services and processes that ultimately delivers to the customer. Quality management is also referred to as business management or integrated management. We can measure Quality with the SERVQUAL model. SERVQUAL stands for Service Quality, an effective analysis tool available to service industries for studying the difference between customer expectations from service and perceptions of service quality.
At our Lease Administration team, the corporate mission, vision and core values aligned with work activities and business strategies in the following perspectives; Á la carte service approach We offer a comprehensive, ‘á la carte’ approach to lease administration services providing consulting, implementation, ongoing management and lease audit services tailored to a company's specific needs. Lease abstraction process Our proven quality review program ensures the utmost in data integrity and our process provides considerable cost savings for
Student Name: Professor: Class Name: Date of Submission: Cultural and Holistic Leadership Cultural and Holistic leadership Leadership is such a broad area in the general management and the welfare of any given institution which guided by the spirit of success and goal achievement. With increased diversification in the business world and globalization, leadership has taken a more advanced meaning which incorporates and embraces strategies that are fare and not gender based so has to maximize on the various business opportunities that present themselves in the business world. One of the leadership traits that are very significant in the realization of an organization’s goals is culture. Cultural leadership mainly entails the extent to which business leaders are responsive to the prevailing social norms and procedures in the organization and those of the different societies to avoid uncertainty and be productive at the same time. Holistic leadership on the other hand is an integrated model mainly based on the premise that effective leadership is vested in the fact that every individual must strive all through his/her lifetime while integrating the most effective elements of leadership to become self-centered and reliable business people in today’s competitive business world.
Management is the study of how to make all people in organization more productive. Management leads organizations activities towards achieve organization goal with efficient usages of resources. Management comprise of many theories which represents primary activity occupied in by managers like planning, organizing, leading and controlling etc. Bureaucracy is one of the theories of management deals in the area of management organizing. Bureaucracy is closely related with organization structure.
With the world fast becoming a global village, communicating across cultures in the workplace has become an inevitable reality, but it isn't an easy task. We all come from different backgrounds and bring different experiences to the table. Whether problems come from dealing with cultural differences or with messages stemming from nonverbal communication or body language, barriers caused by inadequate cultural knowledge and the lack of intercultural communicative skills can be a disruptive force in the business communication. Effective intercultural business communication is all about overcoming these barriers across borders. The desire to communicate is the first step to be effective in intercultural communication, whether it is between employees, colleagues or clients.