Ilm - Leading and Motivating a Team Effectively Essay

1362 WordsAug 29, 20146 Pages
Mário Rui Gonçalves Berystede Hotel and spa Mário Rui Gonçalves Berystede Hotel and spa ILM Assignment 1 Leading and motivating a team effectively ILM Assignment 1 Leading and motivating a team effectively My name is Mario Goncalves and I joined the Macdonald group (Berystede Hotel) 4 months ago. When I joined the company my department (front office) was in a bad shape, lots of bad reception behaviour reviews, and the department was without a manager for 7 months. When I joined the company all my team resigned. I joined on 15th of March and by the 20th I had all my team resignation letters on my desk. This gave me a great opportunity, the opportunity to start building my own team, my way. The Macdonald Group Lothian-based Macdonald Hotels and Resorts is the UK's largest privately-owned hotel operator and the biggest operator in Scotland. It owns or manages an individual collection of four- and five-star hotels and resorts in the UK, Spain and Portugal that includes locations with timeshare apartments. The Berystede Hotel Macdonald Berystede Hotel & Spa in Ascot is a beautiful, accessible, four-star hotel near Windsor which is surrounded by amazing landscaped gardens. Berystede is an old hotel with a lot of history. Connect the team with vision and strategy The Macdonald Hotels vision Macdonald Hotels Vision is “' to consistently exceed the expectations of our guests, our employees and our shareholders through a passionate and progressive approach to hospitality.” Following the company Vision the team have to work together in order to always exceed guest’s expectations, and it’s very important that the whole team understands and feels passionate in delivering great service. By giving an exceptional service every day we will definitely exceed guest expectation. What I always say to my team is, imagine you are the guest and you have a request

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