( supply chain) 3. What are the performance measurement tools used in the workplace? 4. How does the management adjust the variance/gap of expected and actual performance? How does the management handle failures of the initiative?
To do this it will be necessary to review the actual customer data for the service in question for past periods. Customer service data helps identify the factors, both positive and negative, that influence new business. By understanding the relevant patterns and conditions it is possible to create new customer service delivery plans that maximise desired influences while minimising those that are undesirable. ASSESSMENT ACTIVITY 3: Describe the process for researching customer needs and analysing and interpreting the outcomes to establish business options and opportunities. Consideration of past performance and analysis of the new data and records currently held in the organisation will give
Describe how own role links to the wider sector 4. Describe the main roles and responsibilities of representative bodies that influence the wider sector 201.4 Understand career pathways available within own and related sectors Assessment Criteria 1. Explore different types of occupational opportunities 2. Identify sources of information related to a chosen career pathway 3. Identify next steps in own career pathway 201.5 Understand how issues of public concern may affect the image and delivery of services in the sector Assessment Criteria 1.
Section one: Develop recruitment, selection / induction policies and procedures Questions Activity 1 1. How can you identify policies and objectives relevant to the recruitment, selection and induction process? You can identify policies and objectives relevant to the recruitment, selection and induction process by what they address and what they include. 2. Give examples of some recruitment, selection and/or induction policies Some examples of recruitment, selection and/or induction policies are: * Application processing * Interviewing methodologies * Job description and evaluation * Recruitment advertising * Training for new staff 3.
Authors Pearce and Robinson (2009) suggest, a balanced scorecard “Is a set of measures that are directly linked to the company’s strategy,” “Directs a company to link its own long-term strategy with tangible goals and actions,” and “Provides a framework to translate a strategy into operational terms” (p. 202). A balanced scorecard is comprised of four perceptions: financial, customer, internal business process, and learning and growth (Pearce & Robinson, 2009). Utilizing Kaplan and Norton’s development of the balance scorecard AB Cleaners (ABC) evaluated its strategies relative to their mission and vision. The preceding matrix echoes ABC’s measurements, its targets, and supporting initiatives for each of the four perspectives associated with the
Unit 44 Manage Team Performance - Outcome 1 Understand the management of team performance 1.1 Explain the use of benchmarks in managing performance In order to answer this question we need to understand what the word ‘Benchmarking’ means and what is achieved by ‘Benchmarking’ Definition - A measurement of the quality of a company’s policies, procedures, products, programs, strategies, et and their comparison with standard measurements, or similar measurements of its peers. Other companies within the same industry or that set by legislation Now that we know what the meaning of benchmarking is, we can now understand how best to use benchmarking and the objectives that they help a manger set and achieve The objectives of benchmarking are (1) to determine what and where improvements are called for, (2) to analyze how other organizations achieve their high performance levels, and (3)to use this information to improve performance. So why do companies and Managers use bechmarking? The process of benchmarking, or identifying the best practices that exist in your particular business or industry, is a method that is rapidly gaining a reputation for helping businesses improve productivity and profit. Benchmarking, which set standards for operation through measurable, scientific, or business methods, is a concept that has developed and solidified into a clear series of steps that benefit industry or businesses as a whole.
MT0822A Managing Organisational Performance Abstract The report I have compiled reports the importance of managing stake holders in The John Lewis Partnership Organisation, the primary stakeholders of JLP and the interests of each in the reduction of 25 call centres to two. This report will also cover the value of motivational models within the JLP and how employee needs are being met by in that organisation on Maslows hierarchy of needs model. Finally the report will cover the reasons for the change in the JLP and how this change can be managed in an organisation. Introduction The purpose of this report is to show the importance of managing stakeholders and their importance in an organisation, the value of motivational needs within an organisation and the reasons of organisational change. The report will also identify John Lewis's primary stakeholders, their level of interest and importance in the plans to replace 25 call centres with two.
Customer service: the key to customer satisfaction, customer loyalty, and market share. Journal of Business Logistics, 15(1). Shemwell, D. J., Yavas, U., & Bilgin, Z. (1998). Customer-service provider relationships: an empirical test of a model of service quality, satisfaction and relationship-oriented outcomes.
1. Explain, in the context of meeting organisational needs, the difference between managers and leaders. Submit your answer for assessment. 2. How do you perceive the role of a business/ organisational manager, ie what things does a manager need to do and what resources do they draw upon?
A) Human resource management B) Career planning C) Behavioral management D) Job evaluation Answer: A Explanation: A) Human resource management is the process of acquiring, training, appraising, and compensating employees, and of attending to their labor relations, health and safety, and fairness concerns. Career planning is the process of assessing personal skills and establishing a plan to achieve specific goals. Diff: 1 Page Ref: 2 Chapter: 1 LO: 1 Skill: Concept 20) Human resource management is best defined as the process of ________. A) controlling and orienting new employees B) organizing and scheduling work activities for teams C) outsourcing and offshoring clerical jobs to foreign countries D) acquiring, training, appraising, and compensating employees Answer: D Explanation: D) Human resource management is the process of acquiring, training, appraising, and compensating employees, and of attending to their labor relations, health and safety, and fairness concerns. Orienting new employees and outsourcing jobs may be required of HR managers at times, but hiring, training, and paying workers are the main tasks of HR