Hum 114: Database Management Issues And Problems

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Issues and Problems Ricardo Mackey HUM / 114 June 3, 2013 Tom Marler Issues and Problems This particular situation is an issue and not a problem because after repeated attempts to resolve this situation with different approaches there appears to be no solution for this issue. The issue is how to get customers to pay their invoices on time when they are due without having to have repeated discussions with their accounting departments. This spreads from time to time to most of the customers in our database. Most of the companies we have been doing business with for well over 13 years and have very good work relationships. Sometimes this issue puts a strain on the work relationship because to continue to do work for a customer who has not paid what they already owe is almost giving them permission to continue to not pay on time.…show more content…
That gives the company who has contracted us 30 days to pay. Here is the reason this is an issue and not a problem, if this was a problem it should be solvable in a few steps but this is something that is dealt with repeatedly. The patience aside from being frustrated can be consistent lesson in self-control. When a customer does not pay on time it affects the total operation of the company because it causes a ripple effect in the financial state of the company. After careful consideration, myself and my senior staff brainstormed and developed a three step system to resolve the issue of getting the customer to pay as close to the due date as possible. It is a combination of many to the previous things used to get results of a positive nature. Things like emailing aging reports, carbon copying emails to managers, and consistent calls to specific people and

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