Supporting people to access their rights and support their choices, encouraging and promoting independence to each individual. Ensuring people have privacy if they want it, treating people with dignity and respect. 1.2 Person-centred values must influence all aspects of social care work. The Human Rights Act 1998 makes it a law that health and social care should be based on person-centred values. Having person-centred guidelines provides anti-discrimination practice and helps promote to each individual to their individual needs, their right to equal opportunities, independence, choice, dignity and safety.
Each individual should have the right to privacy which encourages that person to maintain dignity and self-respect. Whilst respecting the individuals diversity cultures and values. 2. Understand how to implement a person – centred approach in an adult social care setting. 2.1 Describe how to find out the history, preferences, wishes and needs of an individual We could find out such information relating to an individual by working in a way that puts the individual at the centre of any planning and support, we can do this be communicating with them to find out about their history, preferences and wishes.
Use and develop systems that promote communication 1.1 Review the range of groups and individuals whose communication needs must be addressed in own job role The purpose of communication is to share important information – as well as relatively trivial conversation – with others. Communication is a two-way process and involves active listening as well as speaking. Non-verbal communication, such as body language, is also vitally important. However, the most effective method of communication will differ in different situations. When dealing with another manager I would tend to use a variety of media such as spoken word, text message and email.
It helps you to communicate better and also build self-confidence. 3) Use appropriate language- this means adjusting how you speak depending on who you are with and who is listening to you. Things that we said might not be understood by others because we use different types of language in different situations. Using different terminologies and different names to call someone can block effective communication. 4) Use the right tone of voice- talking to someone in a loud voice with a fixed tone will make the person you are talking to think that you are angry with them but if you speak calmly and quietly the other person will think you are being friendly and kind.
What do you understand about individuals you work with in relation to their communication needs, how important is it to make sure their needs are being met and what negative affect will it have on an individual if communication needs are unmet. Some of my service users have limited communications, such as DW who is very slow with his speech and can only give one word answers. This means I have to be patient and give him plenty of time to answer. I also have to form my questions in such a way the he can answer with just one word. I also list options for him.
Assignment 201 Principles of communication in adult social care settings Assignments Task A – Short Answer Questions Ai Describe two methods of verbal communication other than one-to-one conversation. -Body language (it can show if the person is interested in the conversation by the way their body reacts. Ex: head and arms down possibly shows no much interest in the conversation.) -Eye contact (direct eye contact is important because it shows the person is interested and is listening to the conversation.) Aii Describe two methods of non-verbal communication.
Communication comes in many forms and it is important not to miss the point when relaying a message or instruction. The young people we care for deserve and require communication both from us professionally and personally, we might not always have the right form or source of communication but none the less they still need it to keep informed of what is happening around them. Within in my role I will ensure that any barriers to communication are resolved immediately and keep all channels of communication accessible and understandable to avoid confusion or conflict with regards to information or messages being relayed. At times we are required to analyse how we communicate with young people and each other to ensure we are using the right methods. Within my role as a Manager I consistently review the methods and ranges of communication to facilitate a better multi agency organisation, I will also ensure that vital information or key points that we feel will improve the every life of the young people for whom we care are not overlooked.
It also means that we are delivering services which meet the diverse needs of our patients, service users and carers. Good equality and diversity practice ensures our services are accessible to all; ensures that everyone is treated with dignity and respect; supports involvement and self-management and supports improved outcomes for all. Equality and diversity are not 'addons', but should be an essential part of how we deliver our services and how we work together. 1.1 Treat each person as an individual: This means to treat everyone according to their needs and cultural differences and respect these need and differences. For example elderly people may need different aspects of care.
In occupational standards it is quite common to find words or phrases used which you will be familiar with, but which, in the detail of the standards, may be used in a very particular way. Therefore, we would encourage you to read this section carefully before you begin working with the standards and to refer back to this section as required. Active support Support that encourages individuals to do as much for themselves as possible to maintain their independence and physical ability and encourages people with disabilities to maximise their own potential and independence. Individuals The actual people requiring health and care services. Where individuals use advocates and interpreters to enable them to express their views, wishes or feelings and to speak on their behalf, the term individual within this standard covers the individual and their advocate or interpreter.
Let’s take the simple example from above for example. “What are you doing?” is a clear cut and simple message, but depending on the tone of voice an body language it can be interpreted different ways. If the sender has a soft calm voice, and opening body language then the receiver will effectively perceives the message as a general inquiry as to what they are doing. However if the sender has a demanding tone and say a hand on their hip, then the receiver will ineffectively perceive the message as negative and may even take offense to the sender for being demanding. The sender could very easily just be trying to make casual conversation, but depending on the nonverbal communication imbedded in the message will determine if the message is effectively or ineffectively received.