The human service staff must work together, and if there are any differences with the different styles of human service work, and staff then it should be resolved in calm and appropriate way. I believe that people helping people is one of the greatest strengths people have if they are willing to risk. Everyone is different and this is the case with human service workers. It is important to remember that the clinician and the client must work together and the goals should belong to the client. It is important to assess and evaluate the case on an ongoing basis keeping in mind that the goals should be obtainable and
This reduces the possibility of mistakes being made and ensuring an appropriate care service. It’s also important to work as a team with your colleagues, so that you all work to achieve the same outcome. 1.3- Explain why it is important to observe an individual’s reactions when communicating with them Communication is a two way process, it’s about sending a message and knowing if the receiver has understood and processed the message properly. In order to be effective with providing care and support you need to learn to be a good communicator, people communicate through; speaking, body language, facial expressions, dress, position and gestures. You need to be able to recognise what is being used to communicate and be able to communicate back without always having to use words.
Outcome 2.1 Explain why it is important to find out an individual’s communication and language needs, wishes and preferences. Finding about the wishes, preferences and language skills of an individual comes with experience from helping them and makes their lives more comfortable and rewarding and easier for the carer to fulfil their needs. Outcome 2.2 Describe a range of communication methods. Speaking loudly and clearly, keeping sentences short and precise, trying not to convey too much information too quickly. Using visual gestures and signs may be very effective for the hard of hearing.
* Are able to empathise with the other person. * Experience warmth and genuineness in the relationship. Effective communication also requires the care worker to develop and use a range of skills, abilities and communication techniques. * Active listening – a person who uses active listening pays close attention to what the other person is saying and notices the non-verbal messages they are communicating. People who are good at active listening also tend to be skilled at using minimal prompts.
Unit CU679 CU679.3 1) Describe ways of verbally presenting information and ideas clearly In order to clearly present information verbally, it is advisable to use short uncomplicated sentences and speak slowly and clearly. It is also key to remember that different people respond to different types of verbal presentation. For example, some people prefer to be given notes for reference whereas some people may prefer to just listen etc. Before presenting verbal information it is important to make sure you have planned what you want to say and cut out any unnecessary information to make sure what you are saying is relevant and easily understood. 2) Explain ways of making contributions to discussions that help to move them forward In order for any contribution to help move a discussion forward, it must be relevant to the discussion.
If there was no communication there could be trust issues within the setting and could cause problems with everybody around you, this means that you need to communicate with everybody even if you may dislike them. Communication between the children and practitioners is very important and will always need to be done to be able to trust each other and get along with everyone. It is important that everyone communicates all the time as the staff and children need to build a relationship so they can talk to them about everything and anything they want eg if anything is wrong with them or what activities they would like to do in the future. It is also important that practitioners and children bond as it is for everyone’s safety in case anything happens. If there is no communication between the practitioners and children and young people there will be problems caused for the work setting.
Verbal hand over from manager. Before you meet or start a new service we would always contact are manager to find out the individual needs and health problems they have, this is very effective as you have very important information on the service user before you meet and have an understanding of what care is needed to give them the best care they deserve. Asking and observing the individual. This would allow the career to establish their usual language and to see for themselves if the service user is hard of hearing or visually impaired. Care plan.
As a carer I would discuss the options and choices to the client that is available to them and allow them to make a informed choice regarding to their care. 2.1 A work relationship is important of building trust and have a understanding between people and it will make things easier to get things done. Relationships with a colleagues and other professionals are vital if people are to work together effectively. It is important to ensure that you show respect to those you work with and to focus on the communication between the individual whom you are administering care and it does not stay into personal conversation between the carers. A workplace relationships can become stronger when people can clearly and effectively communicate what they need and allow others to do the same.
If a service user feels they can trust me then any problems they may face can be shared and overcome in a professional way. It also affects me in the way that it helps me understand individual’s needs; if communication is successful between me and a colleague then they can give me clear instructions on a certain service users preferences allowing me to meet their needs. 1.3 Observing others reactions is of great importance in my work setting. If I am having a discussion with a service user about how they are feeling today and they tell you they are absolutely fine but avoid eye contact with you and look straight down at the floor then you are going to assume what they are telling you isn’t true. Another reason is if you are talking to a colleague who is normally bubbly and happy and their verbal communication with you i.e.
Communication between colleagues is essential, so that it ensures a continuity of care for the client, and all staff are aware of the current needs of the client. Communicating with someone who is non verbal or deaf can be very difficult as they cannot tell your there needs, getting used to the person is important so you gets used to different things they do to communicate with you. 1.2 Explain how effective communication affects all aspects of own work Effective communication is to understand service user and assist them in according to that. Nothing can be done properly without a complete communication. As a care worker, if I could not be able to communicate with my service user because of communication barrier then the service would be unsuccessful.