Hsc300 Unit 5

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READ the C, I, E, R, MM, TS entries & make required changes depending on the case situation Highlighted are fields you might have to change depending on cases Incident Management (IM)/Request Fulfillment (RF) criteria mentioned next to each header. Also mentioned is the availability of Quick Tickets using the ** symbol. SOFTWARE SUPPORT TASKS Win 8.1 full install (fresh install/format install) RF** C: Fresh OS install on laptop I: User wanted to install Windows 8.1 RTM on his machine E: No error. Client requested clean install. V-OS: Windows 8.1 Enterprise x64, Build 6.3.9600 V-App: Microsoft Office 365 x86 Click-to run, version 15.0.4535.1004 IM: WDS, MSIT Supported Win8.1 with Office 365 MM: ThinkPad Twist TS: No troubleshooting…show more content…
Demoed on how to use these features. V-OS: Windows 8.1 Enterprise x64, Build 6.3.9600 MM: ThinkPad X1 Carbon Touch CC: client confirmed receiving requested support Online Meeting Support RF** C: requests to support Online Meeting for Gulf Staff Meeting I: Online Meeting setup E: setup of LYNC meetings with external A/V devices R: Co-ordinated with the organizer to setup the meeting with IT presentation machines & Seminar room A/V devices. Meeting had to be managed & coordinated with Kuwait & Qatar locations as well. V-OS: OS on which presentation hosted, Windows 8.1 Enterprise x64, Build 6.3.9600 V-App: LYNC 2013 x8.16, version 15.0.4454.1002 MM: Machines used, ThinkPad W510 & ThinkPad X201 CC: client was happy with the service delivered Asset Management RF** C: tracking user asset to IT stock as user left MS I: Asset management E: Asset tracking R: Tracked the asset through the data sheet maintained by MSIT Gulf & updated the current status V-OS: Not applicable V-App: Not Applicable MM: ThinkPad T410, MSA – 331695 CC: confirmation mail on asset tracking sent to MSIT

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