Communication, behavior, and appearance are three are the crucial factors that make a great professional employee, as these are characteristics that can contribute to a company in its goals to be profitable. Most businesses, no matter the industry, sets certain guidelines to which its employees are expected to adhere to, these rules are usually explained in the employee handbook. Professionalism is essentially, the knowledge that an individual conveys about a certain field. At work, professionalism refers to a person doing his or her job with sincerity, and maintaining professional etiquette and ethics in the workplace. Companies specify which behaviors are acceptable, and which are not, when they first start the hiring process for a new employee.
There are different things to ensure that you have a productive business. One initiative can be to take the right steps in making sure their employees are experiencing a sense of well being through employee involvement strategies. According to Pincus (1986) employee involvement programs have been defined as long-term comprehensive processes that are developed to enable workers to participate more fully and effectively in problem-solving and decision-making through structured and institutional changes in many aspects of the work environment Four employee involvement strategies that have been seen to be highly effective start with using suggestion boxes, delegating authority, using a task force, and the creation of organizational
Staffing is defined as “the process of acquiring, deploying, and retaining a workforce of sufficient quantity and quality to create positive impacts on the organizations effectiveness” (Heneman & Judge, 2010, pg 8). Staffing an organization does not come without its challenges. As organizations embark on staffing activities, the HR department must have a well thought out strategy prior to implementation. The who, what, when, where, and how an organization is going to staff its vacancies needs to be answered first. Is a person/job match or the person/organization match the right strategy, or is it a combination of both?
Each having its function and characteristic activities. Both traits are necessary for success in an increasingly complex and volatile business environment." It shows that for corporations, companies and firms to succeed must transformational leadership and management to be implemented hand in hand. Thus, understanding the difference between management and leadership may help companies groom their people to be able to provide both while at the same time shun away the myth that one cannot "manage and lead" (Hawkins). Transformational Leadership and Management Transformational leadership involves the following factors that would complement managers to use in the workplace (Lang) * Idealized Influence; managers need to be exemplary role models.
This paper will provide detailed information regarding the customer service manager position, the job analysis of the position, methods of recruiting and selection methods for seeking the best candidates. Description of the Position The Customer Service Manager (CSM) is involved in various aspects of business at GE. Knowledge of the company as well as the part in which the individual hired will play in his or her role will be essential to the success of the individual hired. The customer service manager will oversee customer service throughout the GE branch hired for. This includes ensuring customer service practices are well established and followed by customer service employees as well as ensuring excellence in customer service (General Electric, 2012).
Customer service and customer relations are the key to success for a business. In this paper, I am going to discuss how to have a successful customer service department in your business. For example, behaviors the employees will need to know; having a customer driven mindset; how to communicate effectively with customers and co-workers; phone etiquette; the importance of building relationships with customers; dealing with difficult/unhappy customers; having a customer engagement model for feedback; and building customer loyalty. Knowing these things can lead to a successful customer service department and a successful business. Behaviors Your Employee Needs to Know According to Dahlke (2007) an ideal customer service representative chooses to be courteous, respectful, considerate, and helpful to others.
The Teams and Groups outcomes are dependent on an effective design and efficient work with recognition of their efforts. The first thing we need to discuss is; why is it important to understand group dynamics in the business world? As organizations are becoming more diverse, the need of effective and goal oriented work force is rising. The keys to an organization’s success is that their leaders and managers understand the meaning of group dynamics, group cohesiveness, and managing multicultural groups and how the theories apply to ensure the success of the organization and its groups. Evaluating group structure, building trust through strong leadership, and effectively communicating will enhance the organizations productivity and success.
They must organize each department in the company as well as create time lines for projects, evaluate job plans, and make changes that are needed to improve the company. Also noted by (Williams, 2012,2010)when it comes to running a successful business they must supervise each employee making sure that the employees are completing each assignment in a timely manner. When an employee feels that they can trust their manager they perform at their best. Managers assign job tasks, create schedules, and provide positive feedback to their employees. Instead of just assigning task they must also earn the respect of their employees.
For an assortment of employees to function effectively as an organization, human resource professionals need to effectively deal with issues such as communication, adaptability and change. This paper will discuss the benefits of providing a diversified workforce, compared to maintaining a workforce that only thinks one dimensional. In addition to discussing the benefits of a diversified work place this paper will also discuss some of the drawback that may arise within the scope of diversity in the workplace. Diversity in the Workplace Government Enforcement An organizations total success is built around the operation of its employees. The employees are key to providing excellent ideas that allows the company to grow and prosper in ways that may be unimaginable to those who refuse to allow thinking outside the box.
With that said, it is realistic that each organization has productive and counterproductive employees, and there are many factors that can be taken into account as to why. This paper will help to define productive and counterproductive behavior, the impact they have on an organization, and how an organization can increase productive behavior and decrease counterproductive behavior. Productive Behavior An employee should have a very good understanding as to what productive behavior is in order to be productive. “Productive behavior is defined as employee behavior that contributes positively to the goals and objectives of the organization” (Britt & Jex, 2008). In order for the employee to show productive behavior the employee needs to have a good understanding of the organizations goals and objectives.