The role of the team leader is to motivate people to effective and hard work to the highest standards by promoting positive teamwork and by acknowledging their efforts. A Team leader should be able to recognise and understand that the team is build by people of different values and personalities; help people achieve work related and personal goals and bring out what's the best in them. Very often A team leader acts as a link between line staff and senior management of the organisation. In my workplace both team leaders are the link between the team and senior administration manager and director manager of Women’s' Services. We are informed about all changes that affects our directorate on a timely manner, we are up to date with any innovation and changes brought to the Trust.
These types of records ensure that the HR department is compliant to all of the regulatory requirements. It does this by complying with all relevant legislations such as the Employment Rights Act 1996 and also the Asylum and Immigration Act 1996. 2) Organisational Records – to include all Recruitment documentation, absenteeism records, staff turnover and learning and development. These records are essential to all HR departments as it allows them to monitor staffing levels and recruit when necessary. Staff sickness is monitored very closely to help with productivity and ensure there are no underlying management issues.
This will ensure that goals are met and high quality service is provided to external customers. 2.1 Describe the products and services offered by own organisation to internal customers Internal customer service is service provided to internal departments in our organisation or to employees in our organisation but a different department or to our service providers or suppliers who work with us to complete certain tasks and achieve certain goals within the organisation. By helping our colleagues and other departments, we are helping the company / organisation succeed. It also helps you develop your personality. Our organisation deals with all the areas of work or service in the (____________) and the (______________) that I work for is (______________).
How do you think managers can ensure that their performance behavior meets the requirements of the organization for which they work? It is important for a manager to have experience with and an understanding of the processes and procedures carried out by their team/department. Managers should be familiar with company schedules and deadlines, communicate these deadlines to their team and plan accordingly. They should also have a clear understanding of the company’s goals and objectives. A manger should report on and audit their team/departments overall productivity and outputs to ensure that time and recourses are being spent wisely.
As we are involved in an organizational setting, our main duty is to perform our work smoothly and perfectly. Most professions have internally enforced codes of practice that members of the profession must follow to prevent exploitation of the client and to preserve the integrity of the profession. This is not only for the benefit of the client but also for the benefit of those belonging to the profession. Disciplinary codes allow the profession to define a standard of conduct and ensure that individual practitioners meet this standard. Professional ethics or behavior whatever we call it can be defined through the bellow encompasses criteria.
KEEP - (the key elements of effective practice) ensure that we are all kept up to date with standards as they are reviewed on a regular basis. KEEP - provides the framework to understand what constitutes effective practice and to be able to form one's own development plan and to reflect my own work, in my workplace. KEEP - reviews are available in our staff
I am also aware of the correct reporting and recording procedures. I always work in a professional manner, and ensure all service user information is kept up to date, and confidential. 1.2 Identify standards that influence the way the role is carried out Below is a list of example legislations, which are relevant to domiciliary care, and residential services. These make up ‘standards’ to follow for good practice in my working practices. 1.
The cornerstone of an ethical culture is a comprehensive code of conduct. When employees are confronted with a challenging issue, a code of conduct is a valuable resource, providing them the information they need to act with integrity in the workplace and in compliance with laws, regulations and company policies. If your code is outdated, ineffective or fails to engage, it may be time to re-evaluate. We are experts at writing or re-writing codes to transform them from a list of rules and legal mandates to a hard-working employee tool. The Network can deliver a professionally designed code of conduct, written in clear, concise language that will help your employees understand their ethical responsibilities.
This includes ensuring customer service practices are well established and followed by customer service employees as well as ensuring excellence in customer service (General Electric, 2012). The duties of the customer service manager are vast and will include several aspects that must be applied on a daily basis. One of these aspects is that of establishing an environment in which trust, teamwork, and self confidence can be applied by all employees. Employees are also be empowered to take ownership of the tasks that they are given and apply their skills in their individual job functions so as to perform well for their division under the guidance of his or her manager. A second duty of the customer service manager is to create and implement programs that stimulate employees and
* The learning needs analysis should be an integral part of a comprehensive learning and development strategic plan, built from the business plan, to gain the support of senior management. * It is important to be up to date with all current relevant legislation and kept informed of all pending and future legislation likely to affect the organisation. Much of this legislation requires evidence that the appropriate training has been delivered to all relevant employees. * The objectives in the organisation's business plan are those that are critical to the success of the business, and are where most of the effort and resources will be directed. * Job analysis - when undertaking a job analysis it is essential to check that all affected departments, including line managers, are involved in the process.